How to fix audio issues in MS Teams after upgrade to Win 11

Reported
Anonymous
2023-06-01T12:42:04+00:00

Hello community,

we are currently rolling out Win 11 (Enterprise 22H2) for our users and more and more are starting to complain about audio problems since the upgrade to Win 11.

For the most part we use Jabra Evolve 65 and 75 headsets, which are certified for Teams (they worked fine with Teams and Win 10).

Reported issues (happening in meetings and calls):

  • Users mic working, but cant hear his counterpart.
  • Users mic not working, but can hear his counterpart.
  • No audio at all, sometimes right from the start of the call, sometimes cuts out during the call. User gets a notification that there is an issue with his audio device.
  • Audio works fine but after x minutes, the call is dropped and user has restart his PC to get audio working again.

There are no audio issues with other apps like phone app or when watching a video.

We updated audio drivers, updated firmware of the audio devices. Cleared Teams cache, reinstalled Teams, made sure its running the current version. Checked windows audio settings (sometimes people manage to connect the headset via usb dongle and directly to laptops bluetooh at the same time, which can cause problems). We also asked the users to connect their headset with the usb cable instead of the dongle. Nothing helped.

I had one user working with Teams in the browser for a few days and he didnt report any problems there. So maybe its a Teams client issue?

If anyone has an idea for me on how to fix this, I would really appreciate it, since Win 11 rollout is still going on and more and more users will be affected by this. Which I am not looking forward too :)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-06-03T14:17:11+00:00

    We have a lot of problems with Bluetooth headsets after the latest Windows updates from last week. The microphones just stopped working and the only workaround is to attach a cable and use the headset as an USB device. Disconnecting and reconnecting the headset with Bluetooth doesn't do anything.  

    we have found a solution for us that can help here too:

    1. disconnect the headset

    2. View and delete hidden audio devices in Device Manager

    1.  delete audio devices in the registry: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\MMDevices\Audio\Capture
    2. If the audio device is now plugged in again, it will be recognized as a new device and will work again
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  2. Anonymous
    2024-04-02T23:57:03+00:00

    Windows 11 update and now my Jabra speakerphone just cuts out in the middle of Teams calls. Suddenly I can't hear anyone. Sometimes audio comes back after 1 minute or two often I have to unplug speaker or relaunch Teams. A total clown show. Speaker works just fine with Zoom and a couple of other 3rd party video call apps. Really Microsoft??????? FIX this

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  3. Anonymous
    2023-12-13T14:23:48+00:00

    Hello,

    did anyone resolve this issue? I'm facing it on my Jabra the day after Win11 was installed on my laptop. Mic works but I can't hear anyone on Teams call. Other sounds (youtube, pc sounds) are fine.

    Really frustrating.

    Marcin

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  4. Anonymous
    2023-10-11T14:43:44+00:00

    Same behavior using the "New TEAMS" ..just after half day of utilization it crashed.

    I am now testing a new strategy:

    • Factory reset
    • Windows 11 PRO (native in English, previous was Brazilian Portuguese + Language Pack)
    • Office 365 installation using the Office.com portal for download (also in English)
    • Windows Insider Program actived with Beta Channel

    Trying this way just to create a different scenario, as the installation image is different and with Insider Program there are some additional Windows package/update available.

    I will update this post after 2 days of utilization, so far is working ! Good signal. , I am going crazy with that situation so far because is a brand new expensive PC and an excellent headset....

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  5. Anonymous
    2024-10-11T15:25:52+00:00

    As Windows 10 enters its last year of standard support, I have begun a push to Windows 11 for our workstations. Upgrading them in the wild seems to produce this issue at a rate of almost 50% across many chipsets, and headset hardware types. I am really hoping for a solution on this soon.

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