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Shortly after sharing a screen (within ~15 seconds), Teams will crash.
This happens consistently, and repeatedly -- it is therefore impossible to share my screen.
The crashing began roughly 2 weeks ago -- previously to that, it was working flawlessly.
Related System/Hardware/Settings information:
Thing I have tried:
I collected and analyzed the diagnostic logs, and found the related crash event:
Thu Dec 08 2022 16:35:09 GMT-0500 (Eastern Standard Time) <31224> -- info -- StatusIndicatorStateService: Added Presenting (current state: NewActivity -> NewActivity)
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- event -- eventpdclevel: 3, rendererName: pluginHost, crashType: crashed, url: file:, causesRestart: true, watchdogBlockingApi: null, watchdogLastPing: null, profileType: undefined, exitCode: -1073741819, electronBuild: 16654718, appRuntime: 25679.594, appCoreServicesReady: true, appInitialized: true, activities: experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,desktop_systray_app_state_update,desktop_systray_app_state_update,desktop_systray_app_state_update,ips:window-command,desktop_systray_app_state_update,desktop_systray_app_state_update, timeSinceActivity: 4.342, appStates: Started,SSOStart,SSOSuccess,Initialized,LazyLoadStage,CheckingUpdates,Initialized,LazyLoadStage,InCall,CallEnded,CheckingUpdates,UpdatesInstalled,InCall,CallEnded,InCall, timeSinceAppState: 35.664000034332275, webAppStates: Inactive,Unloaded,IndexInitialize,IndexJsLoaded,IndexHtmlLoaded,Inactive,Interactive,InCall,Interactive,Inactive,LongInactive,Interactive,Inactive,Interactive,Inactive,Interactive,InCall,Interactive,InCall,Presenting, timeSinceWebAppState: 5.386000156402588, diagnosticEvents: ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,wa:InCall,as:InCall,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,wa:Presenting,ua:ips:window-command,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update, lastDiagnosticEvent: ua:desktop_systray_app_state_update, timeSinceLastDiagnosticEvent: 4.3420000076293945, timeSinceSecondLastDiagnosticEvent: 5.3459999561309814, isHotSwapUsed: false, isHotSwapEnabled: false, slimCoreBuiltInVersion: 2022.39.3, slimCoreVersion: 2022.39.3, tsCallingVersion: undefined, isOnBattery: false, remainingBatteryPercentage: unknown, status: success, scenario: 8a8ed9bc-5e84-4232-9fc2-e564293bfc75, scenarioName: desktop_renderer_process_crash, name: desktop_renderer_process_crash, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 25679594, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-gb, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 26667704, freeMemory: 19712348160, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: -05:00, vdiMode: 0, Scenario.Name: desktop_renderer_process_crash, Scenario.Step: start, Scenario.Status: success,
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- event -- eventpdclevel: 3, rendererName: pluginHost, crashType: crashed, url: file:, causesRestart: true, watchdogBlockingApi: null, watchdogLastPing: null, profileType: undefined, exitCode: -1073741819, electronBuild: 16654718, appRuntime: 25679.594, appCoreServicesReady: true, appInitialized: true, activities: experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,experience-renderer-console-error,desktop_systray_app_state_update,desktop_systray_app_state_update,desktop_systray_app_state_update,ips:window-command,desktop_systray_app_state_update,desktop_systray_app_state_update, timeSinceActivity: 4.342, appStates: Started,SSOStart,SSOSuccess,Initialized,LazyLoadStage,CheckingUpdates,Initialized,LazyLoadStage,InCall,CallEnded,CheckingUpdates,UpdatesInstalled,InCall,CallEnded,InCall, timeSinceAppState: 35.664000034332275, webAppStates: Inactive,Unloaded,IndexInitialize,IndexJsLoaded,IndexHtmlLoaded,Inactive,Interactive,InCall,Interactive,Inactive,LongInactive,Interactive,Inactive,Interactive,Inactive,Interactive,InCall,Interactive,InCall,Presenting, timeSinceWebAppState: 5.386000156402588, diagnosticEvents: ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,ua:experience-renderer-console-error,wa:InCall,as:InCall,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update,wa:Presenting,ua:ips:window-command,ua:desktop_systray_app_state_update,ua:desktop_systray_app_state_update, lastDiagnosticEvent: ua:desktop_systray_app_state_update, timeSinceLastDiagnosticEvent: 4.3420000076293945, timeSinceSecondLastDiagnosticEvent: 5.3459999561309814, isHotSwapUsed: false, isHotSwapEnabled: false, slimCoreBuiltInVersion: 2022.39.3, slimCoreVersion: 2022.39.3, tsCallingVersion: undefined, isOnBattery: false, remainingBatteryPercentage: unknown, status: success, scenario: 8a8ed9bc-5e84-4232-9fc2-e564293bfc75, scenarioName: desktop_renderer_process_crash, name: desktop_renderer_process_crash, step: stop, sequence: 1, delta: 0, scenarioDelta: 0, elapsed: 25679594, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-gb, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 26738200, freeMemory: 19712348160, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: -05:00, vdiMode: 0, Scenario.Name: desktop_renderer_process_crash, Scenario.Step: stop, Scenario.Status: success,
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- error -- Renderer process crashed; rendererName=pluginHost; crashType=crashed; url=file:; restarting app=YES
Thu Dec 08 2022 16:35:13 GMT-0500 (Eastern Standard Time) <31224> -- info -- PluginHost #2: render-process-gone: {"reason":"crashed","exitCode":-1073741819,"watchdog":null}
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Restart info set with a reason of crash
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Restarting app Teams with reason crash
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- event -- eventpdclevel: 3, appState: 19, status: success, scenario: 3b81ef27-b444-4a43-8440-21ffba5ce8be, scenarioName: desktop_app_quit, name: desktop_app_quit, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 25680598, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-gb, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 26994048, freeMemory: 19914854400, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: -05:00, vdiMode: 0, Scenario.Name: desktop_app_quit, Scenario.Step: start, Scenario.Status: success,
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Quitting app Teams with session of c073daf4-14e0-c444-02d1-b11078ad6101 and desktop session of desktop-e33a5c47-f70f-4cde-a3c1-982d6f343e51
Thu Dec 08 2022 16:35:14 GMT-0500 (Eastern Standard Time) <31224> -- info -- Sending IPC to web content: mainWindow for app quitting...
It appears the renderer process crashed, with an exit code -1073741819.
Why is Teams crashing when I share my screen, and more importantly, how can this be fixed?
Displaying your screen content to others during a Teams meeting or call for collaboration
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
LOL You missed understood me. I meant that it is not the problem for me as I DO NOT have HRD ON and the crashing problem still occurs in Microsoft Teams when sharring screen. So I am looking for another "solution" as this one did not help me whatsoever.
How can you say that it's not the problem when 99.99% of people here it is ?
Better to say you don't know !
Same issue. I don't have HDR on so that's not the problem. I am wondering if it has something to do with Nvidia Drivers? Not sure, still looking for a solution. Has any one tried contacting their IT department for help, please let me know your experience?
My partner at work (we both work remotely and are on Teams nearly all day) recently began experiencing this same issue. When I came across this post, I advised him to experiment by turning off HDR, which then allowed him to share his screen. He then turned HDR back on, while sharing his screen, and the call promptly dropped. We then experimented by having him share only his application window, which worked even with HDR on.
Ergo, one workaround for screen sharing is to share your application window and not your entire screen. This works even if the application window is Remote Desktop, which is where we conduct all our work by logging into our computers at the head office.
Just putting this out there as a possible relief for those who are suffering while Microsoft ignores this serious failure in one of its major products.
Turning off HDR also helped me resolve this.
However, I also found that I can keep HDR on, and then in Teams when I screen share I only share the window, not the entire screen. This seems to keep Teams from crashing. So I can keep my HDR on (for gaming) and share a window (say, just an excel spreadsheet) in Teams and be fine...just have to remember to share only the window. Still an easy mistake to make that will cost me several minutes in an important business meeting.