Banner in New Teams Desktop “! Please sign in again. This could be a request from your IT department or Teams, or the result of a password update.” - Is this real??

Anonymous

User received this error when opening New Teams.

Password is not new

Windows 11

New Teams Desktop App

(the banner was pink background with Black text and appeared to be generated by Teams)

If this is official; the wording is bad and I would like to change it. There is no documentation on MSFT for this error or its likeness.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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59 answers

Anonymous

2025-04-03T13:15:05+00:00

I had this problem in a corporate VDI environment and the login issue was caused by using folder redirection in FsLogix
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Anonymous

2025-04-03T13:29:23+00:00

In our environment, it was only MacOS users receiving this message. Long story short, we were able to resolve this by turning off iCloud Relay for those devices as it was continously trigger the CA policies to require an authentication.
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Anonymous

2025-04-11T13:45:11+00:00

This should have been fixed in January. I'm a pentester.

Mitigation is necessary before posting any steps to reproduce here.
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Anonymous

2025-06-20T17:28:56+00:00

Hey Derek,

What was the workaround you did to fix this issue.
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Anonymous

I can't really specify the exact exclusion we had setup in FsLogix as I rolled back the entire redirections.xml.

However, it was probably because we excluded one or more of these directories from roaming

AppData\Local\FSLogix

AppData\Local\Temp

AppData\Local\VirtualStore

AppData\Local\Package Cache

AppData\Local\Microsoft\TokenBroker\Cache

AppData\Local\Microsoft\MSOIdentityCRL\Tracing

AppData\Local\Microsoft\Windows\WebCache

AppData\Local\Microsoft\Windows\WebCache.old

AppData\Local\Microsoft\Windows\AppCache

AppData\Local\Microsoft\Windows\Explorer

AppData\Local\Microsoft\Windows\Temporary Internet Files

AppData\Local\Microsoft\Edge\User Data\Default\Service Worker

AppData\Local\Microsoft\Edge\User Data\Default\Cache

AppData\Local\Microsoft\Edge\User Data\Default\Code Cache

AppData\Local\Microsoft\Edge\User Data\Default\blob\_storage

AppData\Local\Microsoft\Teams\Packages\SquirrelTemp

AppData\Local\Packages\MSTeams\_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams\Logs 

AppData\Local\Packages\MSTeams\_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams\PerfLogs 

AppData\Local\Packages\MSTeams\_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams\EBWebView\WV2Profile\_tfw\WebStorage

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