My Jabra evolve 75 get stuck in call mode after Teams call is ended.

Anonymous
2023-01-31T11:59:26+00:00

It seems Teams cannot end the call on my Jabra Evolve 75 headset appropriately. The Teams call is ended but the headset is left as if still in a call in mono mode.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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Alvaro A- 1,670 Reputation points Independent Advisor
2023-01-31T12:35:23+00:00

Hi Flemming,

I'm sorry to hear that you're have issues with your Jabra whenever you end calls. First, let's make sure that the user's Teams app cache files are not corrupted. Please follow the steps below according to your operating system.

Clear Teams cache in Windows

If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.

Open the Run dialog box by pressing the Windows logo key +R.

In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.

Delete all files and folders in the %appdata%\Microsoft\Teams directory.

Restart Teams.

Clear Teams cache in macOS

If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.

In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.

Enter the following command, and then press Return:

rm -r ~/Library/Application\ Support/Microsoft/Teams

Restart Teams.

This usually fixes these types of issues but if not, you'll have to make sure that the proper drivers for your Jabra 75 are installed in your PC. You may download it from here.

https://www.apac.jabra.com/supportpages/jabra-e...

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  1. Anonymous
    2023-02-02T19:32:10+00:00

    I am having the same issue with an evolve 75 headset and MS Teams. Deleting the files as detailed in the suggested solution only works temporarily for me. After the next MS Teams call, the headset stays in call mode after ending the call. This happening with MS Teams Version 1.6.00.376 (64-bit). and the issue began after this version was installed on 31-Jan-23. Unfortunately, I cannot downgrade the version to confirm the issue is this version and not something else on my PC.

    Interestingly, I also use Zoom and this issue does not happen with Zoom. Also, this issue does not happen with the MS Teams web version.

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  2. Anonymous
    2023-02-02T20:11:48+00:00

    I am experiencing the same issue. Disconnecting from a teams meeting leaves the microphone on my Jabra 75 connected. This is preventing the headset from receiving audio from my phone. Removing the cached files does not work for me. The only solution seems to be shutting down Teams and restarting, which I now have to do after every call.

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  3. Anonymous
    2023-02-02T20:19:32+00:00

    I agree. It seems clearly to be a bug in the Teams application. Somehow the cache gets corrupted and call is not ended correctly. Very annoying.

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  4. Anonymous
    2023-02-03T07:54:38+00:00

    Same issue with Jabra Speak 510! Fix needed ASAP.

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