My Jabra evolve 75 get stuck in call mode after Teams call is ended.

Anonymous
2023-01-31T11:59:26+00:00

It seems Teams cannot end the call on my Jabra Evolve 75 headset appropriately. The Teams call is ended but the headset is left as if still in a call in mono mode.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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Alvaro A- 1,670 Reputation points Independent Advisor
2023-01-31T12:35:23+00:00

Hi Flemming,

I'm sorry to hear that you're have issues with your Jabra whenever you end calls. First, let's make sure that the user's Teams app cache files are not corrupted. Please follow the steps below according to your operating system.

Clear Teams cache in Windows

If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.

Open the Run dialog box by pressing the Windows logo key +R.

In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.

Delete all files and folders in the %appdata%\Microsoft\Teams directory.

Restart Teams.

Clear Teams cache in macOS

If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.

In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.

Enter the following command, and then press Return:

rm -r ~/Library/Application\ Support/Microsoft/Teams

Restart Teams.

This usually fixes these types of issues but if not, you'll have to make sure that the proper drivers for your Jabra 75 are installed in your PC. You may download it from here.

https://www.apac.jabra.com/supportpages/jabra-e...

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  1. Anonymous
    2023-02-13T15:20:13+00:00

    I ttried to find this setting but It's not listed in the Jabra Direct software.

    I do recall it was there in the past.

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  2. Anonymous
    2023-02-13T15:19:28+00:00

    Hi Adam,

    sure, this is the reddit post that shared the Microsoft update: https://www.reddit.com/r/MicrosoftTeams/comments/10qsr7p/comment/j8cdnnu/?utm\_source=share&utm\_medium=web2x&context=3

    Camilla

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  3. Anonymous
    2023-02-13T15:00:34+00:00

    Appreciate the response you just provided, along with the link you provided re: MSFT. Do you happen to have the link to the reddit post or from MSFT acknowledging their intent to begin rolling out a fix today, which I can share with my system admins?

    Note: The "temp fix" that I said initially worked for me, but after nearly a week, it also went back to no longer being effective.

    Adam

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  4. Anonymous
    2023-02-13T13:25:56+00:00

    Hi Tim and all,

    Tim - thank you so much for posting the reddit thread.

    Just saw that someone posted an update from Microsoft on reddit and thought I'd share in case someone was following the answers to the problem on here:

    TL;DR: Microsoft hopes to begin deployment of a fix today.

    From Reddit:

    last Update from Microsoft:

    Title: Teams users with Human Interface Devices (HID) may experience persisting dial tones or other degraded functionality

    User impact: Users with HIDs attached when disconnecting from a Teams meeting may subsequently experience degraded functionality.

    More info: This issue only affects the Teams desktop client and Windows Microsoft Teams Room (MTR) devices, and only when those devices had an HID connected during a recently terminated meeting. Users may experience the following impact scenarios:

    • Device peripheral call indicators, such as an LED display, may not turn off as expected when a Teams meeting ends.
    • For users utilizing on-premises Skype for Business with Microsoft Teams in coexistence mode, a persistent dial-tone during Microsoft Teams calls may be experienced.
    • If users were muted during a meeting, users may experience being unable to unmute during subsequent meetings. Users may restart their Microsoft Teams client to mitigate this impact.

    This commonly affects users with a HID such as an audio headset. More information regarding HIDs can be found here: https://learn.microsoft.com/en-us/windows-hardware/drivers/hid/

    While we're focused on identifying a fix for this issue, we can disable the HID feature for your organization to temporarily mitigate this issue if requested. However, users won't be able to use Mute/Unmute or Hook/OffHook controls from their headset devices until the full fix is available.

    Current status: We're preparing to deploy the fix to the entirety of the impacted environment. We expect to complete our final testing and validation processes over the weekend and plan to begin the deployment process by Monday, February 13, 2023. Once the deployment begins, we estimate the fix will take three days to deploy in full. We'll provide an updated ETA with our next scheduled update.

    Scope of impact: This issue only affects Microsoft Teams users with a HID connected, and only impacts the Microsoft Teams desktop client and Windows MTR devices.

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