My Jabra evolve 75 get stuck in call mode after Teams call is ended.

Anonymous
2023-01-31T11:59:26+00:00

It seems Teams cannot end the call on my Jabra Evolve 75 headset appropriately. The Teams call is ended but the headset is left as if still in a call in mono mode.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Alvaro A- 1,670 Reputation points Independent Advisor
2023-01-31T12:35:23+00:00

Hi Flemming,

I'm sorry to hear that you're have issues with your Jabra whenever you end calls. First, let's make sure that the user's Teams app cache files are not corrupted. Please follow the steps below according to your operating system.

Clear Teams cache in Windows

If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.

Open the Run dialog box by pressing the Windows logo key +R.

In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.

Delete all files and folders in the %appdata%\Microsoft\Teams directory.

Restart Teams.

Clear Teams cache in macOS

If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.

In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.

Enter the following command, and then press Return:

rm -r ~/Library/Application\ Support/Microsoft/Teams

Restart Teams.

This usually fixes these types of issues but if not, you'll have to make sure that the proper drivers for your Jabra 75 are installed in your PC. You may download it from here.

https://www.apac.jabra.com/supportpages/jabra-e...

Was this answer helpful?

0 comments

69 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-03-03T11:09:35+00:00

    Uhm... how is this different to any other Server <> Client scenario?

    Of course you have only the client, side in this case, in your responsibility or even your reachability but this is something i can live with.
    But that's not related to Cloud service but more the fact that one outsources responsibility/infrastructure.

    One downside for decentralizing the environment

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-03-03T10:18:26+00:00

    can fix things nowaday with Cloud Software on the Server side, which is nice!

    This is scary not nice. Say bye bye to controlled deployment and testing beforehand. You wake up with trouble without having changed your infrastructure related things.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-03-03T08:37:50+00:00

    It seems the problem has been fixed now. Thanks for all answers and help.

    Best regards Flemming

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-03-03T08:29:19+00:00

    It seems to be fixed here for us as well. No-one has had the issue this week.

    Tim

    Was this answer helpful?

    0 comments