My Jabra evolve 75 get stuck in call mode after Teams call is ended.

Anonymous
2023-01-31T11:59:26+00:00

It seems Teams cannot end the call on my Jabra Evolve 75 headset appropriately. The Teams call is ended but the headset is left as if still in a call in mono mode.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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Alvaro A- 1,670 Reputation points Independent Advisor
2023-01-31T12:35:23+00:00

Hi Flemming,

I'm sorry to hear that you're have issues with your Jabra whenever you end calls. First, let's make sure that the user's Teams app cache files are not corrupted. Please follow the steps below according to your operating system.

Clear Teams cache in Windows

If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.

Open the Run dialog box by pressing the Windows logo key +R.

In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.

Delete all files and folders in the %appdata%\Microsoft\Teams directory.

Restart Teams.

Clear Teams cache in macOS

If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.

In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.

Enter the following command, and then press Return:

rm -r ~/Library/Application\ Support/Microsoft/Teams

Restart Teams.

This usually fixes these types of issues but if not, you'll have to make sure that the proper drivers for your Jabra 75 are installed in your PC. You may download it from here.

https://www.apac.jabra.com/supportpages/jabra-e...

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  1. Anonymous
    2023-03-02T16:52:12+00:00

    My Teams has recently (in the last 5 days) figured out how to tell my Jabra that it's OK to end a call now.
    I personally would call this "fixed for now".

    Strange though, how there was no version release, nor any real indication that a fix was applied.

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  2. Anonymous
    2023-03-02T16:44:52+00:00

    Microsoft updated their service health information: TM517049, Last updated: March 1, 2023 10:58 PM

    Final status: The fix has completed deployment and we’ve confirmed through subsequent observations that the problem is fixed. Affected MTR devices and Teams clients will need to be restarted to fully remediate the issue.

    I'm still awaiting user feedback, but it seems to be resolved for us.

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  3. Anonymous
    2023-03-01T09:36:03+00:00

    Where did you get that information from?

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  4. Anonymous
    2023-03-01T09:18:31+00:00

    Problem is solved / was fixed by Microsoft

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