My Jabra evolve 75 get stuck in call mode after Teams call is ended.

Anonymous
2023-01-31T11:59:26+00:00

It seems Teams cannot end the call on my Jabra Evolve 75 headset appropriately. The Teams call is ended but the headset is left as if still in a call in mono mode.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Alvaro A- 1,670 Reputation points Independent Advisor
2023-01-31T12:35:23+00:00

Hi Flemming,

I'm sorry to hear that you're have issues with your Jabra whenever you end calls. First, let's make sure that the user's Teams app cache files are not corrupted. Please follow the steps below according to your operating system.

Clear Teams cache in Windows

If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.

Open the Run dialog box by pressing the Windows logo key +R.

In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.

Delete all files and folders in the %appdata%\Microsoft\Teams directory.

Restart Teams.

Clear Teams cache in macOS

If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.

In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.

Enter the following command, and then press Return:

rm -r ~/Library/Application\ Support/Microsoft/Teams

Restart Teams.

This usually fixes these types of issues but if not, you'll have to make sure that the proper drivers for your Jabra 75 are installed in your PC. You may download it from here.

https://www.apac.jabra.com/supportpages/jabra-e...

Was this answer helpful?

0 comments

69 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-03-01T08:50:30+00:00

    Still on the same Version in Teams like most of you mentioned 1.6.00.1381 (64-Bit) but my Headset is not getting stuck in call mode anymore.

    Does anyone else experience the same "miracle healing"?

    I must add i also deleted the Teams cache, like Alvaro mentioned back in January aprox. a week ago but that did only help für one or two calls.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-02-21T15:42:11+00:00

    It seems they were rolling out a fix during 3 days (wednesday to friday), but an update on friday indicated the fix didn't work:

    Current status: We've identified that the fix previously rolled out for Service Health Dashboard (SHD) ID: TM510646, did not resolve the issue. We're developing and validating a new fix to resolve the coding issue introduced to the HID feature.

    Later that day, a new communication came through, just telling they're working on a new fix:

    Current status: We've completed development of the updated fix and are monitoring as it progresses through our validation procedures. We expect to have an updated deployment timeline by the next scheduled update.

    And on saturday:

    Current status: We're continuing our validation of the updated fix and expect deployment to start by the next scheduled update.

    Next schedules update is today, but not seen any communication. We're still waiting on a fix.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-02-21T14:40:20+00:00

    Preview channel is not to be mixed up with standard release channel. This channel is a dedicated testing release channel not available until you are registered for.

    1381 seems to be the actual buggy one which is on my system as well. It will take a while. I still do have it on my end as well and it is very annoying.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-02-21T08:04:20+00:00

    Thank you for your reply, George. We are on Version 1.6.00.1381, which seems to be the newest version I can get. I just uninstalled the app, downloaded the app from the Microsoft website and installed teams again, but it is still on version 1.6.00.1381.

    Was this answer helpful?

    0 comments