[Fix found!] Bluetooth headphones not working in MS Teams after Windows 11 upgrade

Anonymous
2023-10-04T22:17:45+00:00

Other ideas online failed, but this works! I was having the hardest time trying to get my Bluetooth headphones (bose 700) to work after my company updated me to Windows 11 on my Dell 5550 laptop. I manually tried updating the Intel Bluetooth and WiFi Drivers from Intel's website. that didn't help. I knew a few others seeing this problem on their own PCs as well. Our headphones would work in browsers, apps in windows 11, but not in MS Teams. We tried many other options until one fixed it... So here it is. Does this work for others as well?

I first go into Bluetooth and Devices. 

Then click on View more devices. 

Then scroll down and click on More Devices and Printer Settings.

Then I right click on my headphones icon and go to Properties. 

Then go to the Services tab and Uncheck the Handsfree Telephony option. 

After unchecking this, my headphones work in MS Teams!!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-08-12T19:06:19+00:00

    I cannot thank you enough..........months of aggravation solved!

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  2. Anonymous
    2024-09-10T15:18:45+00:00

    I have been fighting with bluetooth headset for a month... your comment worked great! Thank you very much for taking the time to share!

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  3. Anonymous
    2024-09-10T18:39:43+00:00

    Amazing!!!!! Finally I found a solution!!!!!! Man, Microsoft owes you a reward for this fix!!!!!

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  4. Anonymous
    2024-09-11T07:59:21+00:00

    I was taking another look to this problem and found a message in some realtek devices: "configuration could not be migrated"
    Just removed the drivers for all the devices I found in that state, turn off the laptop and turned it on pressing the "on" button for some seconds (sb told me that if you do that laptop bios resets devices status).
    Right now seems to be working as it worked in W10: 20 mins meeting with very few audio problems (some noise sometimes).
    We'll see, but maybe the problem is a configuration migration problem?

    I also disabled audio enhancements and reduce audio format to DVD quality.

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  5. Anonymous
    2024-09-12T08:51:08+00:00

    Still broken...

    Found some ugly messages in devices...

    Realtek(R) Audio:
    Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0285&SUBSYS_103C8898&REV_1000\5&6878457&1&0001 had a problem starting.

    Service: IntcAzAudAddService
    Solution for IntcAzAudAddService Event 258 errors on laptops... - HP Support Community - 8832307

    Still evaluating if it fixes problems...

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