[Fix found!] Bluetooth headphones not working in MS Teams after Windows 11 upgrade

Anonymous
2023-10-04T22:17:45+00:00

Other ideas online failed, but this works! I was having the hardest time trying to get my Bluetooth headphones (bose 700) to work after my company updated me to Windows 11 on my Dell 5550 laptop. I manually tried updating the Intel Bluetooth and WiFi Drivers from Intel's website. that didn't help. I knew a few others seeing this problem on their own PCs as well. Our headphones would work in browsers, apps in windows 11, but not in MS Teams. We tried many other options until one fixed it... So here it is. Does this work for others as well?

I first go into Bluetooth and Devices. 

Then click on View more devices. 

Then scroll down and click on More Devices and Printer Settings.

Then I right click on my headphones icon and go to Properties. 

Then go to the Services tab and Uncheck the Handsfree Telephony option. 

After unchecking this, my headphones work in MS Teams!!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-07-15T16:02:12+00:00

    This works for me except that "Handsfree Telephony" gets enabled again every time my AirPods reconnect. Any advice?

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  2. Anonymous
    2024-07-15T17:48:49+00:00

    Almost same behavior here. It gets enabled on every reboot.

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  3. Anonymous
    2024-07-18T12:10:30+00:00

    Thank you! This worked immediately for me.

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  4. Anonymous
    2024-07-30T14:24:54+00:00

    My situation is similar...

    When I use teams or open the menu below

    Settings >> Bluetooth & devices >> Devices >> More devices and printer settings

    Mouse left button on bluetooth sound device >> Sound settings

    Open "Recording" tab

    And sound changes completely. It starts having noise, looses clarity, etc.

    If I close the window, it comes back.

    If I choose a different application window sometimes it comes back too.

    I'm starting to think problem is not in teams, but in how teams works with sound devices and in some problem with bluetooth sound devices in windows 11.

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  5. Anonymous
    2024-07-31T08:37:43+00:00

    Could this be true?

    Windows 11 Bluetooth Low Audio Quality - No Hand-free or Stereo option FIX : r/Windows11 (reddit.com)

    Several bluetooth headsets use 2 separate drivers/services for either just audio or handsfree calling. Windows 11 has eliminated the options for which one of these drivers you’ll be using. This causes the handsfree calling to always be active, making the bandwidth for sound to be shared with your microphones audio, resulting in low audio quality.

    Until Microsoft fixes this the way to fix it is

    1: Go to the old sound device manager (can be found at the bottom of the new options)
    2: Go to recording and disconnect or disable your headphone's microphone
    3: Go to playback, if your headphones are still connected on this tab go to step 5
    4: Wait until your headphones reconnect (Should be automatic, takes about 10 seconds)
    5: If your audio still isn’t working disable and reenable the playback device

    Well that’s all, your headphones should be working now

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