[Fix found!] Bluetooth headphones not working in MS Teams after Windows 11 upgrade

Anonymous
2023-10-04T22:17:45+00:00

Other ideas online failed, but this works! I was having the hardest time trying to get my Bluetooth headphones (bose 700) to work after my company updated me to Windows 11 on my Dell 5550 laptop. I manually tried updating the Intel Bluetooth and WiFi Drivers from Intel's website. that didn't help. I knew a few others seeing this problem on their own PCs as well. Our headphones would work in browsers, apps in windows 11, but not in MS Teams. We tried many other options until one fixed it... So here it is. Does this work for others as well?

I first go into Bluetooth and Devices. 

Then click on View more devices. 

Then scroll down and click on More Devices and Printer Settings.

Then I right click on my headphones icon and go to Properties. 

Then go to the Services tab and Uncheck the Handsfree Telephony option. 

After unchecking this, my headphones work in MS Teams!!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2025-02-11T20:36:21+00:00

    Update for Feb 11th, 2025 Windows 11 users - Neither of these fixes resolve the issue for any of our users. Multiple of whom are experiencing this same issue across different machines and headset brands. Users experience this across different versions of Teams

    It should be mentioned that after a user with this issue leaves a call they hear a sharp squeaking noise for a few seconds in the headset and sometimes out of the laptops actual speakers.

    1. Disabling HandsFree Telephony removes the bluetooth headset microphone from teams all together.
    2. Re-enabling it and unselecting 'Audio Sink' and 'Unknown Service' will cause the mic to work at the time, but once leaving a meeting and rejoining (including quitting Teams and restarting) brings us back to the same issue.

    Lots of troubleshooting going into this already so I appreciate everyone's answers! Just looking for an actual, permanent solution.

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  2. Anonymous
    2025-02-12T07:45:56+00:00

    Mate thanks so much !!!! this was making me crazy! I changed so many settings before this! ... i remember on the old win 10 you could right click and remove the handsfree option but this one its in this weird obscure place.

    absolute legend thanks again.

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  3. Anonymous
    2025-02-13T10:23:48+00:00

    If I untick the option "Handsfree telephony", I lost the microphone on Teams, but I have the audio playing on the headset.

    If I keep the "Handsfree telephony" and untick the option "Audio sink", my microphone work, but I lost the audio.

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  4. Anonymous
    2025-03-02T16:31:15+00:00

    Brilliant! It was my last resort but it helped:
    Jabra Evolve 65

    Windows 11 Pro

    Dell Latitude5530

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  5. Anonymous
    2025-03-10T01:25:10+00:00

    It really works. Thanks a bunch..

    I just bought a new Aukey BT & wanna try on my office laptop..

    Luckily google listed your solution as the top of the search outcome.. save me the hassle from doing other troubleshooting

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