[Fix found!] Bluetooth headphones not working in MS Teams after Windows 11 upgrade

Anonymous
2023-10-04T22:17:45+00:00

Other ideas online failed, but this works! I was having the hardest time trying to get my Bluetooth headphones (bose 700) to work after my company updated me to Windows 11 on my Dell 5550 laptop. I manually tried updating the Intel Bluetooth and WiFi Drivers from Intel's website. that didn't help. I knew a few others seeing this problem on their own PCs as well. Our headphones would work in browsers, apps in windows 11, but not in MS Teams. We tried many other options until one fixed it... So here it is. Does this work for others as well?

I first go into Bluetooth and Devices. 

Then click on View more devices. 

Then scroll down and click on More Devices and Printer Settings.

Then I right click on my headphones icon and go to Properties. 

Then go to the Services tab and Uncheck the Handsfree Telephony option. 

After unchecking this, my headphones work in MS Teams!!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2025-01-20T10:19:04+00:00

    Why does this work though??

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  2. Anonymous
    2025-01-21T13:35:18+00:00

    Awesome. Worked for me and my Technics EAH-A800 headphones

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  3. Anonymous
    2025-01-28T15:35:39+00:00

    You're an amazing human, thank you. How did you even find this?

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  4. Anonymous
    2025-02-07T20:10:46+00:00

    Great, thanks a lot!

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  5. Anonymous
    2025-02-10T16:40:47+00:00

    Fast forward to Feb 2025 and it is still an issue. My setup is Windows 10 (not Win 11) and I still have this issue.

    For a Pixel Buds A-Series Bluetooth headset, the right sequence of settings to enable both Teams Speaker and Microphone (so others can hear you) to work properly is to disable Audio Sink, all the Unknown Services and ENABLE Handsfree Telephony.

    Unchecking Handsfree Telephony for a headset that has microphone and speaker has the effect of disconnecting audio from Teams Completely (at least that was my experience). I did multiple trial and error with various settings and Handsfree Telephony was required for my buds to work properly.

    During by troubleshooting, there was a point where I could not enable Handsfree Telephone (kept getting a Parameter is incorrect error). A reboot of my Windows 10 machine fixed that and I was able to use the settings as shown in the screen shot below.

    Thanks for the article - it led me to the right fixes.

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