[Fix found!] Bluetooth headphones not working in MS Teams after Windows 11 upgrade

Anonymous
2023-10-04T22:17:45+00:00

Other ideas online failed, but this works! I was having the hardest time trying to get my Bluetooth headphones (bose 700) to work after my company updated me to Windows 11 on my Dell 5550 laptop. I manually tried updating the Intel Bluetooth and WiFi Drivers from Intel's website. that didn't help. I knew a few others seeing this problem on their own PCs as well. Our headphones would work in browsers, apps in windows 11, but not in MS Teams. We tried many other options until one fixed it... So here it is. Does this work for others as well?

I first go into Bluetooth and Devices. 

Then click on View more devices. 

Then scroll down and click on More Devices and Printer Settings.

Then I right click on my headphones icon and go to Properties. 

Then go to the Services tab and Uncheck the Handsfree Telephony option. 

After unchecking this, my headphones work in MS Teams!!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-07-12T15:33:59+00:00

    I don't have any other suggestions. I ended up going back to the older settings, as I believe MS Teams finally fixed some stuff around this.

    But ideally, there are still tons of Bluetooth & Windows 11 issues.

    For instance I used to take a call on my Android Phone or switch over to Windows 11, while both were connected.

    Now I find myself having to turn bluetooth off one of the devices that I really don't want it connecting too. Super frustrating. As are the continued problems you're seeing.

    @MS figure this out please.

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  2. Anonymous
    2024-07-10T19:35:06+00:00

    You are the real MVP. Thank you!!

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  3. Anonymous
    2024-07-02T08:31:42+00:00

    Thanks, this finally fixed the issue with my Sony WH-910N headset.

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  4. Anonymous
    2024-06-18T15:32:38+00:00

    Thank you! Thank you! This worked for me and alleviated weeks of frustration. My issue was windows 10 not 11, so to get to the services I had to go to "devices and printers" and right click on my device there.

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  5. Anonymous
    2024-06-18T14:13:46+00:00

    Thank you! W11 23H2 build 22631.3737 fully patched & Teams 24137.2216.2931.2440 here.

    Using KZ Bluetooth 4.2 Aptx module, also tested with AZ15 modules. Both of them, same behavior: disabling the handsfree service corrects the teams problem, but after reboot, the checkbox enabling the handsfree service is marked again. Any permanent solutions? Suggestions?

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