[Fix found!] Bluetooth headphones not working in MS Teams after Windows 11 upgrade

Anonymous
2023-10-04T22:17:45+00:00

Other ideas online failed, but this works! I was having the hardest time trying to get my Bluetooth headphones (bose 700) to work after my company updated me to Windows 11 on my Dell 5550 laptop. I manually tried updating the Intel Bluetooth and WiFi Drivers from Intel's website. that didn't help. I knew a few others seeing this problem on their own PCs as well. Our headphones would work in browsers, apps in windows 11, but not in MS Teams. We tried many other options until one fixed it... So here it is. Does this work for others as well?

I first go into Bluetooth and Devices. 

Then click on View more devices. 

Then scroll down and click on More Devices and Printer Settings.

Then I right click on my headphones icon and go to Properties. 

Then go to the Services tab and Uncheck the Handsfree Telephony option. 

After unchecking this, my headphones work in MS Teams!!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-04-03T20:06:09+00:00

    Worked! Unchecking Handsfree Telephony worked! Thank you!!!!!

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  2. Anonymous
    2024-04-03T15:32:13+00:00

    THANK YOU, this is the only thing that worked!!!!

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  3. Anonymous
    2024-04-01T16:39:00+00:00

    THAAAAAAAAAAAAAAAAANKKKKKKKKKK YOUUUUUU!! AFTER MONTHS I WAS STRUGGLING WITH THAT.

    THAT WORKED FINE FOR ME.

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  4. Anonymous
    2024-04-01T01:06:24+00:00

    Thank you soooo much... this works !!

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  5. Anonymous
    2024-03-19T13:32:51+00:00

    Thank you so much!

    I have the Sony WH-1000XM4 and have been struggling with this problem for almost 2 years. Every time I have to use Teams I have to do it from my Mac (using my air pods), instead of my Windows 11 workstation. It was so frustrating, the fact that I can hear all other sounds in Teams (including ringing and people joining in our dropping out), but not actual conversations. I wrote to support, even had a MS support engineer spend hours on my case, trying all kinds of "solutions" with nothing working... I had completely given up on using the PC for Teams meetings, until I just found your post.

    Thanks!

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    10+ people found this answer helpful.
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