[Fix found!] Bluetooth headphones not working in MS Teams after Windows 11 upgrade

Anonymous
2023-10-04T22:17:45+00:00

Other ideas online failed, but this works! I was having the hardest time trying to get my Bluetooth headphones (bose 700) to work after my company updated me to Windows 11 on my Dell 5550 laptop. I manually tried updating the Intel Bluetooth and WiFi Drivers from Intel's website. that didn't help. I knew a few others seeing this problem on their own PCs as well. Our headphones would work in browsers, apps in windows 11, but not in MS Teams. We tried many other options until one fixed it... So here it is. Does this work for others as well?

I first go into Bluetooth and Devices. 

Then click on View more devices. 

Then scroll down and click on More Devices and Printer Settings.

Then I right click on my headphones icon and go to Properties. 

Then go to the Services tab and Uncheck the Handsfree Telephony option. 

After unchecking this, my headphones work in MS Teams!!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-04-01T16:39:00+00:00

    THAAAAAAAAAAAAAAAAANKKKKKKKKKK YOUUUUUU!! AFTER MONTHS I WAS STRUGGLING WITH THAT.

    THAT WORKED FINE FOR ME.

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  2. Anonymous
    2024-01-15T11:58:18+00:00

    Just switch off battery saving option of Ms Teams and it will work.

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  3. Diane Poremsky MVP 17,536 Reputation points MVP Volunteer Moderator
    2023-10-05T01:03:07+00:00

    Thanks for the information.

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  4. Anonymous
    2024-05-17T20:54:27+00:00

    Thank you! My Bluetooth earbuds had been working with Teams and just yesterday they stopped working. Joined a call everyone could hear me (using my laptop integrated microphone) but I couldn't hear anyone when the speaker was connected to my earbuds. I knew my earbuds were connected and working because I used them on a ZOOM call just an hour before. Unchecking "handsfree telephony" did the trick for use with Teams. I guess the question is how did that get checked in the first place or why had my earbuds been working prior? Anyway, thank you. It was incredibly frustrating!

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  5. Anonymous
    2024-04-03T20:06:09+00:00

    Worked! Unchecking Handsfree Telephony worked! Thank you!!!!!

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