I have a problem with Teams (365 Enterprise A5 license, Teams version 1.6.00.9379, latest update available). After starting up, the buttons on my Stream Deck + (software 6.1.0.18521, firmware 2.0.3.2) are the same Teams logo with a small red lock on them (but with the custom text tag which I set for each button). -update- The procedure below doesn't work anymore. :( To get the correct icons on the buttons I have to: -Start a Teams meeting/call, at least one participant has to answer; Stop the meeting after a few seconds; In Teams disable the Third-Party API option; Wait about 10 seconds and enable the Third-Party API option (key stays the same); Start a new Teams meeting/call, at least one participant has to answer; End the meeting/call after 10 seconds or more; Within a few seconds the correct icons show up on the buttons, but greyed; Again, start a Teams meeting/call and the buttons change to colored. However, when a meeting/call is started and the buttons show the correct icons and change to colored, none of these buttons do anything when pressed. But when using mute or disable camera from within the Teams desktop app, the status on the buttons on the Stream Deck do change instantly according to the status in Teams. It doesn't matter if Microsoft Teams is started at Windows startup or if you start Microsoft Teams after the Stream Deck software is loaded and active. Tested with both normal and developer/public preview mode. Note: I'm not affiliated with neither Microsoft nor Elgato.

I have the same issue with the Teams plug-in no longer working since moving to the new Teams version. I tried switch back and making sure the "Enable API" toggle was on and I have the API key. However, when I switch back to the New Teams the red locks are still in place and there is no longer anywhere to place the API key in the Teams Plugin: Versions: Teams (New): 23272.2707.2453.769 Stream Deck: 6.4.0.19687 Plugin: 2.0.27

I had the same problem - after an update to my Stream Deck (or an update to Teams - because both were recently updated) the Teams profile no longer worked. Small red "locks" appeared on all the icons and none of the previously working buttons worked thereafter. Following these instructions I found that the "enable API" was set to OFF. Enabling it was all I needed for everything to start working again - I didn't have to restart Teams, or the Stream Deck app or unplug the Stream Deck hardware. Thanks for the fix!

good to hear it's finally working. I use v1.6.00.19353, no idea why there's no newer version available for me right now. @Meneer Jeroen - when it now even works in Preview mode this is really good news. I hope as the software evolves even the client API gets more and more stable.

Since the latest update of the Windows version (Microsoft Teams Version 1.6.00.21970 (64-bit)) it's even working in Preview mode. Let's see how long it keeps working before it gets broken again.

It's finally working now. Inside the QtWebEngine subfolder within ~\Library\Application Support\elgato\StreamDeck there was a rogue file relating to the 'MuteDeck' plugin. At some point I must have installed it to use with MS Teams and although the plugin was eventually deleted, its com.mutedeck.blah file was still there and disrupting the way MS Teams plugin was working.

Teams add-in for Elgato Stream Deck not working properly

Anonymous

I have a problem with Teams (365 Enterprise A5 license, Teams version 1.6.00.9379, latest update available). After starting up, the buttons on my Stream Deck + (software 6.1.0.18521, firmware 2.0.3.2) are the same Teams logo with a small red lock on them (but with the custom text tag which I set for each button).

-update-

The procedure below doesn't work anymore. :(

To get the correct icons on the buttons I have to:

-Start a Teams meeting/call, at least one participant has to answer;

Stop the meeting after a few seconds;
In Teams disable the Third-Party API option;
Wait about 10 seconds and enable the Third-Party API option (key stays the same);
Start a new Teams meeting/call, at least one participant has to answer;
End the meeting/call after 10 seconds or more;
Within a few seconds the correct icons show up on the buttons, but greyed;
Again, start a Teams meeting/call and the buttons change to colored.

However, when a meeting/call is started and the buttons show the correct icons and change to colored, none of these buttons do anything when pressed. But when using mute or disable camera from within the Teams desktop app, the status on the buttons on the Stream Deck do change instantly according to the status in Teams.

It doesn't matter if Microsoft Teams is started at Windows startup or if you start Microsoft Teams after the Stream Deck software is loaded and active. Tested with both normal and developer/public preview mode.

Note:

I'm not affiliated with neither Microsoft nor Elgato.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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42 answers

Anonymous

2023-10-24T07:13:00+00:00
I have the same issue with the Teams plug-in no longer working since moving to the new Teams version. I tried switch back and making sure the "Enable API" toggle was on and I have the API key. However, when I switch back to the New Teams the red locks are still in place and there is no longer anywhere to place the API key in the Teams Plugin:

Versions:
- Teams (New): 23272.2707.2453.769
- Stream Deck: 6.4.0.19687
- Plugin: 2.0.27
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Anonymous

2023-10-23T16:09:22+00:00

I had the same problem - after an update to my Stream Deck (or an update to Teams - because both were recently updated) the Teams profile no longer worked. Small red "locks" appeared on all the icons and none of the previously working buttons worked thereafter. Following these instructions I found that the "enable API" was set to OFF. Enabling it was all I needed for everything to start working again - I didn't have to restart Teams, or the Stream Deck app or unplug the Stream Deck hardware. Thanks for the fix!
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Anonymous

2023-08-10T10:03:40+00:00

good to hear it's finally working.

I use v1.6.00.19353, no idea why there's no newer version available for me right now.

@Meneer Jeroen - when it now even works in Preview mode this is really good news. I hope as the software evolves even the client API gets more and more stable.
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Anonymous

2023-08-10T04:37:12+00:00

Since the latest update of the Windows version (Microsoft Teams Version 1.6.00.21970 (64-bit)) it's even working in Preview mode. Let's see how long it keeps working before it gets broken again.
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Anonymous

2023-08-09T22:39:19+00:00

It's finally working now.

Inside the QtWebEngine subfolder within ~\Library\Application Support\elgato\StreamDeck there was a rogue file relating to the 'MuteDeck' plugin.

At some point I must have installed it to use with MS Teams and although the plugin was eventually deleted, its com.mutedeck.blah file was still there and disrupting the way MS Teams plugin was working.
Was this answer helpful?

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