New Teams: Camera Settings Gone

Anonymous
2023-09-26T12:45:22+00:00

Hello

Under Teams Classic - there used to be a number of camera settings under Settings > Devices > Camera such as Zoom/Pan/Tilt. Those settings no longer appear, to my knowledge, in New Teams. Am I missing something or did this feature not carry over?

Also, the webcam I am using, a Poly P5, has local software installed but those zoom/pan/tilt settings have never carried over to Teams (Classic or New).

Any advice? Did this feature disappear forever or am I missing where it is?

Teams User

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-09-26T14:56:48+00:00

    Hi Adeyemi

    Not sure if you can edit your post but your hyperlink has a period at the end and won't work if someone just tries to click through.

    I was looking for definitive confirmation on whether or not this functionality is gone for good not a link to Teams support that doesn't talk about question I raised.

    Also, not sure if the Poly settings not carrying through to Teams is a MS issue or Poly issue but was just flagging if MS is going to get rid of functionality that previously existed it would be nice if Teams could pick up camera settings from webcam software (less desired approach in my opinion vs native settings). Again not looking to go down this path just flagging for those that read.

    Teams User

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  2. Anonymous
    2023-09-26T14:36:24+00:00

    Hello

    Kindly please provide better feedback on what you can see now after trying all the listed suggestions so we can help troubleshoot further

    Regards Adeyemi

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  3. Anonymous
    2023-09-26T13:59:33+00:00

    Hello

    I’m Adeyemi and I’d be happy to help you with your question.

    In the new Teams update, some settings may have changed or moved

    Here's how you can check your camera settings in the new Teams:

    1. In Microsoft Teams, select Settings and more to the left of your profile picture at the top, then select Settings
    2. In Settings, select Devices
    3. Under Camera, select your webcam

    If you don't see the Zoom/Pan/Tilt settings, it's possible that these specific features did not carry over to the new Teams https://support.microsoft.com/en-us/office/using-video-in-microsoft-teams-3647fc29-7b92-4c26-8c2d-8a596904cdae.

    As for your Poly P5 webcam, if its local software settings are not carrying over to Teams, it might be due to compatibility issues between the webcam software and Teams. You could try reaching out to Poly's support for further assistance.

    I hope this helps

    Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below

    Regards Adeyemi

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