I have 2 computers, a desktop and a laptop. Teams works great on the old version on both machines. Teams Beta works on the laptop, but not correctly on my desktop (same tenant, same network, which eliminates several possible issues) On my desktop when using the new Teams Beta: Video works when configuring my settings and when launching a new meeting I see video preview fine, before others join. When others join audio works perfectly, but I only see black instead of their video, and my video is frozen in the top right corner of the window. But everyone else on the call sees my video fine, so the camera is working. If I share a desktop or window on my computer their video minimizes to the the lower right corner of my monitor as expected, and I can see their video! Summary, on this machine only, when trying to have a video call in the new Teams Beta, I see only black with a frozen image of myself when the video started in the top right corner of the window. Everyone else can see me fine. No errors, everything seems to be working for everyone else, but I am just unable to use the beta and I'd love to as I do use multiple tenants. Please help!

Same issues here, and same having to use the Web based version or roll back to old teams. Been this way for months now, and MS doesn't seen to be actively fixing it.

It's now November and this issue persists.

Same problem and been that way since day 1 of the beta rollout. Can't use the new Teams desktop client for the exact same reasons.

Same problem here - consistent and repeatable

Video not working on my end only in new Teams Beta

Anonymous

I have 2 computers, a desktop and a laptop.
Teams works great on the old version on both machines.
Teams Beta works on the laptop, but not correctly on my desktop (same tenant, same network, which eliminates several possible issues)
On my desktop when using the new Teams Beta:
- Video works when configuring my settings and when launching a new meeting I see video preview fine, before others join.
- When others join audio works perfectly, but I only see black instead of their video, and my video is frozen in the top right corner of the window. But everyone else on the call sees my video fine, so the camera is working.
- If I share a desktop or window on my computer their video minimizes to the the lower right corner of my monitor as expected, and I can see their video!

Summary, on this machine only, when trying to have a video call in the new Teams Beta, I see only black with a frozen image of myself when the video started in the top right corner of the window. Everyone else can see me fine.

No errors, everything seems to be working for everyone else, but I am just unable to use the beta and I'd love to as I do use multiple tenants.

Please help!

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Anonymous

Open your services, see if you have Nahimic service running. If so, stop and disable the service. Then kill and restart teams and that fixed the issue for me

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42 additional answers

Anonymous

2023-09-21T22:21:27+00:00

Same issues here, and same having to use the Web based version or roll back to old teams. Been this way for months now, and MS doesn't seen to be actively fixing it.
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4 people found this answer helpful.

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Anonymous

2023-11-06T18:40:12+00:00

It's now November and this issue persists.
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6 people found this answer helpful.

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Anonymous

2023-11-16T12:32:36+00:00

Same problem and been that way since day 1 of the beta rollout. Can't use the new Teams desktop client for the exact same reasons.
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5 people found this answer helpful.

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Anonymous

2023-11-20T11:40:36+00:00

Same problem here - consistent and repeatable
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3 people found this answer helpful.

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