I have 2 computers, a desktop and a laptop. Teams works great on the old version on both machines. Teams Beta works on the laptop, but not correctly on my desktop (same tenant, same network, which eliminates several possible issues) On my desktop when using the new Teams Beta: Video works when configuring my settings and when launching a new meeting I see video preview fine, before others join. When others join audio works perfectly, but I only see black instead of their video, and my video is frozen in the top right corner of the window. But everyone else on the call sees my video fine, so the camera is working. If I share a desktop or window on my computer their video minimizes to the the lower right corner of my monitor as expected, and I can see their video! Summary, on this machine only, when trying to have a video call in the new Teams Beta, I see only black with a frozen image of myself when the video started in the top right corner of the window. Everyone else can see me fine. No errors, everything seems to be working for everyone else, but I am just unable to use the beta and I'd love to as I do use multiple tenants. Please help!

Same here. GTX1070. Have tried it at least ten times since the release. I keep reverting back to old Teams.

Another one here, same issue since the New Teams beta started and it hasn't gone away. Old Teams works fine. RTX 3060Ti here.

I have an NVIDIA 4070 Gfx card and have the exact same issue as the original poster. It has been the same all the way back to the first beta version upp till now.

I have the same issue. New Teams is fine on my laptop but not my desktop. I got a new desktop a month ago and it worked fine on the old one but not the new one. I am thinking it might have something to do with the high end graphics card. I have an RTX 4090 and the only thing that doesn't work is the New Teams.

Video not working on my end only in new Teams Beta

Anonymous

I have 2 computers, a desktop and a laptop.
Teams works great on the old version on both machines.
Teams Beta works on the laptop, but not correctly on my desktop (same tenant, same network, which eliminates several possible issues)
On my desktop when using the new Teams Beta:
- Video works when configuring my settings and when launching a new meeting I see video preview fine, before others join.
- When others join audio works perfectly, but I only see black instead of their video, and my video is frozen in the top right corner of the window. But everyone else on the call sees my video fine, so the camera is working.
- If I share a desktop or window on my computer their video minimizes to the the lower right corner of my monitor as expected, and I can see their video!

Summary, on this machine only, when trying to have a video call in the new Teams Beta, I see only black with a frozen image of myself when the video started in the top right corner of the window. Everyone else can see me fine.

No errors, everything seems to be working for everyone else, but I am just unable to use the beta and I'd love to as I do use multiple tenants.

Please help!

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Anonymous

Open your services, see if you have Nahimic service running. If so, stop and disable the service. Then kill and restart teams and that fixed the issue for me

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Anonymous

2023-12-07T16:19:16+00:00

Same here. GTX1070. Have tried it at least ten times since the release. I keep reverting back to old Teams.
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Anonymous

2023-11-30T17:55:31+00:00

Another one here, same issue since the New Teams beta started and it hasn't gone away. Old Teams works fine. RTX 3060Ti here.
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Anonymous

2023-11-23T07:15:54+00:00

I have an NVIDIA 4070 Gfx card and have the exact same issue as the original poster. It has been the same all the way back to the first beta version upp till now.
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Anonymous

2023-11-22T22:25:39+00:00

I have the same issue. New Teams is fine on my laptop but not my desktop. I got a new desktop a month ago and it worked fine on the old one but not the new one.

I am thinking it might have something to do with the high end graphics card. I have an RTX 4090 and the only thing that doesn't work is the New Teams.
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3 people found this answer helpful.

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