I have 2 computers, a desktop and a laptop. Teams works great on the old version on both machines. Teams Beta works on the laptop, but not correctly on my desktop (same tenant, same network, which eliminates several possible issues) On my desktop when using the new Teams Beta: Video works when configuring my settings and when launching a new meeting I see video preview fine, before others join. When others join audio works perfectly, but I only see black instead of their video, and my video is frozen in the top right corner of the window. But everyone else on the call sees my video fine, so the camera is working. If I share a desktop or window on my computer their video minimizes to the the lower right corner of my monitor as expected, and I can see their video! Summary, on this machine only, when trying to have a video call in the new Teams Beta, I see only black with a frozen image of myself when the video started in the top right corner of the window. Everyone else can see me fine. No errors, everything seems to be working for everyone else, but I am just unable to use the beta and I'd love to as I do use multiple tenants. Please help!

I followed the steps, but still does not work for me. Step 1: Step 2: reboot. But it still has a black-video window:

I seem to have fixed this issue on my PC. The event log had a number of messages stating that "The Windows Camera Frame Server service terminated unexpectedly". I added the reg key as per this link and now video is working on my "New" Teams install. https://answers.microsoft.com/en-us/windows/forum/all/the-windows-camera-frame-server-service-terminated/1d922a3e-3bea-4eb0-a506-72479e830998 YMMV....

the issue continues in Jan 2024 too.

Same. Apparently we are having an issue prevalent enough to where we have multiple pages on this particular help forum but not enough to cause ms to notice.

Video not working on my end only in new Teams Beta

Anonymous

I have 2 computers, a desktop and a laptop.
Teams works great on the old version on both machines.
Teams Beta works on the laptop, but not correctly on my desktop (same tenant, same network, which eliminates several possible issues)
On my desktop when using the new Teams Beta:
- Video works when configuring my settings and when launching a new meeting I see video preview fine, before others join.
- When others join audio works perfectly, but I only see black instead of their video, and my video is frozen in the top right corner of the window. But everyone else on the call sees my video fine, so the camera is working.
- If I share a desktop or window on my computer their video minimizes to the the lower right corner of my monitor as expected, and I can see their video!

Summary, on this machine only, when trying to have a video call in the new Teams Beta, I see only black with a frozen image of myself when the video started in the top right corner of the window. Everyone else can see me fine.

No errors, everything seems to be working for everyone else, but I am just unable to use the beta and I'd love to as I do use multiple tenants.

Please help!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Open your services, see if you have Nahimic service running. If so, stop and disable the service. Then kill and restart teams and that fixed the issue for me

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Anonymous

2024-01-31T14:01:50+00:00

I followed the steps, but still does not work for me.

Step 1:

Step 2: reboot.

But it still has a black-video window:
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Anonymous

2024-01-31T13:07:36+00:00

I seem to have fixed this issue on my PC. The event log had a number of messages stating that "The Windows Camera Frame Server service terminated unexpectedly". I added the reg key as per this link and now video is working on my "New" Teams install.

https://answers.microsoft.com/en-us/windows/forum/all/the-windows-camera-frame-server-service-terminated/1d922a3e-3bea-4eb0-a506-72479e830998

YMMV....
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Anonymous

2024-01-24T04:09:32+00:00

the issue continues in Jan 2024 too.
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Anonymous

2024-01-23T16:59:29+00:00

Same. Apparently we are having an issue prevalent enough to where we have multiple pages on this particular help forum but not enough to cause ms to notice.
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