Stuck in an infinite loop of needing to already be signed in to the Authenticator app to approve a sign in FOR the authenticator app.

My husband had this issue and resolved it by speaking to someone in customer service. It took him many days to resolve it...being put on hold , transferred and waiting for someone to call him back. He had to be very pushy. Eventually someone was able to assist him.

His advice: keep note of your case number and follow up on the same case number instead of creating new ones.

This isn't helpful because I am the admin. There's only one person on my 365 account, that's me. I can't change the 365 sign in settings on my browser unless I have a code from the authenticator app, but I can't add the account to the authenticator app without signing in to the account, which I can't do unless I have a code from the authenticator app. It's a loop just like described above.

Hi David - it sounds exactly like the situation I was in.

I know how frustrating it is.

I had to contact the Microsoft data protection team. The only way without having access to your account is to call the global customer service centre and just persevere.

Numbers below.

Long call wait times but if you want it sorted it's the only. Explain the issue and they'll log a ticket and you'll get lots of back and forth with the team in California but eventually they'll reset your password etc....

This the worst service I have ever come across I have to sign in using a different email address than the one I cannot login into to even get to write a message here in the hope that someone will take pity and mercy on my absolutely disastrous predicament. There is no phone number to get to in an emergency and this is an emergency I am totally and utterly stuck in a loop with the authenticator app. The app asks me to login and then brings me back to looking for the authenticator. I cannot login as normal as I am not getting the authenticator app to work properly leaving me in an infinite loop. I need to be able to switch off the authenticator on my email but I have no way of logging in at all and I am the admin.

Can someone please help me this is the utmost urgency and I have never seen anything so ridiculous happen in over 20 years working in software. But really this is not just an annoyed rant it really is important and I am in dire need to get into my email as I have important emails and documents that need urgent attention.

PLEASE HELP ME!!!!!!!

Does not work, I am still stuck in an infinite loop & cannot access my work emails.

I am about to change over to another email company, this is ridiculous.