This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I can't sign in because my account says it need me to approve the sign on in the Authenticator app. HOWEVER, the sign on for the Authenticator app is ALSO saying I need to approve the sign on in the app. So I can't sign in to approve it without already being signed in. SO I am stuck in an infinite loop of it asking me to approve a sign in on my account in an app that I can't sign into without already being signed in!
Accessing Microsoft Teams using organizational or personal credentials
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for responding. Were you signed in on the second phone? Just asking before trying it.
I had the same problem and none of these solutions worked for me. What did work was using my second phone. I opened the Microsoft authenticator on the first phone and when it asked me for my code, I accessed the Microsoft authenticator on the second phone and got the code. I then input the code on the first phone and everything was sorted!
I was stuck in this loop after upgrading my Iphone for three days. Super frustrating. I finally logged into Office 365, and went into Outlook. Click on your initials in the upper right and go to 'view account' and then 'security info', then 'update info'. I added sign-in methods for both email and phone. Then after this, my phone allowed me to receive a text code (or email) to validate, versus just the authenticator app that I couldn't get in because it was in this validation loop. Hope this helps!
OMG this system is so terrible. Do you people care about users at all? So frustating
HI,
What admin center can it be re configured in