Stuck in an infinite loop of needing to already be signed in to the Authenticator app to approve a sign in FOR the authenticator app.

Anonymous
2023-05-26T16:02:55+00:00

I can't sign in because my account says it need me to approve the sign on in the Authenticator app. HOWEVER, the sign on for the Authenticator app is ALSO saying I need to approve the sign on in the app. So I can't sign in to approve it without already being signed in. SO I am stuck in an infinite loop of it asking me to approve a sign in on my account in an app that I can't sign into without already being signed in!

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  1. Anonymous
    2024-12-06T13:29:45+00:00

    This isn't helpful because I am the admin. There's only one person on my 365 account, that's me. I can't change the 365 sign in settings on my browser unless I have a code from the authenticator app, but I can't add the account to the authenticator app without signing in to the account, which I can't do unless I have a code from the authenticator app. It's a loop just like described above.

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  2. Anonymous
    2024-11-26T05:26:47+00:00

    My husband had this issue and resolved it by speaking to someone in customer service. It took him many days to resolve it...being put on hold , transferred and waiting for someone to call him back. He had to be very pushy. Eventually someone was able to assist him.

    His advice: keep note of your case number and follow up on the same case number instead of creating new ones.

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  3. Anonymous
    2024-11-26T05:17:21+00:00

    If you are lucky, then you can enter those setting areas.

    Unfortunately, I cannot enter even those areas because, again, I see that screen asking for numbers, which I have to see on Microsoft authentication; it is crazy.

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  4. Anonymous
    2024-11-26T05:15:29+00:00

    Hi,

    I have my own business address, I am trying to solve the issue from there, but it is also not possible because I see the same loop in that account.

    I have also deleted Microsoft authentication from my mobile phone, but it is always asking the authentication; there is not any other option.

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  5. Anonymous
    2024-11-26T05:12:26+00:00

    Hi,

    I have my own business address, I am trying to solve the issue from there, but it is also not possible because I see the same loop in that account.

    I have also deleted Microsoft authentication from my mobile phone, but it is always asking the authentication; there is not any other option.

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    1 person found this answer helpful.
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