No chat notification sound after updating Teams to new version 23285.3809.2525.961 on Mac

Anonymous
2023-11-20T10:49:01+00:00

Hi,
I have recently my Teams on Mac to new version "23285.3809.2525.961". Since the update, I am not getting any chat notification sound at all. I have checked all the relevent setting on micorosoft teams as well as in notification centre on Mac but no luck. Can anyone please help?

Many thanks in advance

Microsoft Teams | Microsoft Teams for business | Teams for Mac

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  1. Anonymous
    2024-06-21T16:33:38+00:00

    I'm having this problem for the first time after last update to Version 24137.2012.2930.9819. I've tried all the solutions in these pages but none of them works. Going back to old Teams, the sound plays correctly, but then after switching to new Teams they don't play. The only way to hear a sound is to set macOS alert sound, but I want to hear Teams one in order to distinguish Teams notifications and others (telegram, whatsapp etc.)

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  2. Anonymous
    2024-06-13T11:41:19+00:00

    It's not work for me

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  3. Anonymous
    2024-06-13T10:54:48+00:00

    I had same problem with new version, In System settings -> sound setting under "Play sound effects through" - some other device was selected instead of Macbook Pro speakers. After changing it to MacBook speakers it's working. Not sure how this was not causing the issue with old teams

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  4. Anonymous
    2024-06-13T10:21:13+00:00

    Hi,
    I have recently my Teams on Mac to new version "23285.3809.2525.961". Since the update, I am not getting any chat notification sound at all. I have checked all the relevent setting on micorosoft teams as well as in notification centre on Mac but no luck. Can anyone please help?

    Many thanks in advance

    I had same problem with new version and looks like in System sound setting under "Play sound effects through" - "Crestron audio" is selected. I don't know how and why it was not causing problem with old version but i selected my Macbook pro speakers there and it starts working..

    This helped me resolve. Checking the "Play sound effects through" under sound setting. On choosing MacBook pro speakers it starts working

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  5. Anonymous
    2024-06-10T16:37:32+00:00

    And be careful if you have multiple Macs running Focus settings! I think Focus was my issue, except that my Mac at HOME was the one enabling Work focus settings, which were affecting my Mac in my office without me knowing (the alert about Work focus comes up on my home machine, but not on my office machine). I added the exception in Focus on my work Mac and now I get notifications again!

    So really, I should be complaining to Apple about how complicated they've made Focus.... And the fact that it's kind of a dumb, ambiguous name....

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