Teams on Mac video is instantly choppy

Anonymous
2022-12-12T20:38:53+00:00

I'm getting extremely jittery video despite a good connection. It looks like every few frames, a single frame from a second ago is displayed, causing both my video and other participants videos to just jitter in a really distracting way. It can't be my connection because I have a good ping & good connection, and its happening to my video as well.

Mac OS 12.6 21G115
Teams version 1.5.00.33356
MacBook Pro

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-02-14T18:41:48+00:00

    Agreed... I am using Teams via Chrome due to the horrible video shake on the desktop app. No other Mac video conferencing app we use is experiencing what Teams video is doing. I really wish MS would get their Mac stuff sorted out. Between the lackluster support and the various missing features when compared to the Windows versions, it's annoying.

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  2. Anonymous
    2023-02-14T19:01:34+00:00

    I should have been excited to see:

    "You have Microsoft Teams Version 1.6.00.1159. It was last updated on 2/10/23."

    ... but alas, the jittery video issues are even WORSE now. Is anyone from Microsoft listening to all these complaints / reported issues? We are going on two months... sixty days... since this issue was reported, and now the *update* has made Teams hard to use for work without feeling like I'm going to vomit.

    Somebody/anybody from Microsoft... can you please focus on this and fix it ASAP?

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  3. Anonymous
    2023-02-14T19:40:05+00:00

    So we got a note back from Microsoft... I'll paraphrase:

    "The product team has developed an update which is expected to be part of an update to the Teams client expect in early March which should address the issue which was related to a change to enable dynamic composition where we skip the composing of a frame if there are no changes. For Mac we need to lock the CVPixelBuffer that represents the composited frame. There was an issue where we were potentially missing the unlocking of a locked pixel buffer before we presented it to display. This resulted in the visual artifacts."

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  4. Anonymous
    2023-02-20T20:18:27+00:00

    I am no longer experiencing the issue.

    You have Microsoft Teams Version 1.6.00.4414-E. It was last updated on 2023-02-16.

    I am on the preview update channel.

    gabriel

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  5. Anonymous
    2023-02-20T20:29:51+00:00

    That is encouraging news, and I really hope we get resolution in an update soon. I'm not part of the preview update channel as my system is company managed so still at 1.6.00.1159.

    This morning I fired up teams to join a meeting and my camera froze and the participant list wasn't updating but apparently as I was trying to figure out what was happening 15 people had already joined and could hear me. I had to force quit Teams twice to get into the meeting and then when I finally did.... all video frames were jittery like it has been since mid December. I really miss Google Hangouts and Zoom. Ugh.

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