Teams on Mac video is instantly choppy

Anonymous
2022-12-12T20:38:53+00:00

I'm getting extremely jittery video despite a good connection. It looks like every few frames, a single frame from a second ago is displayed, causing both my video and other participants videos to just jitter in a really distracting way. It can't be my connection because I have a good ping & good connection, and its happening to my video as well.

Mac OS 12.6 21G115
Teams version 1.5.00.33356
MacBook Pro

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-02-07T14:48:40+00:00

    Does anyone know how to speak to someone at MS? They seem to make it impossible to find a human to talk to, It just tells me to contact my administrator - I am a small business owner- I am my administrator.

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  2. Anonymous
    2023-02-07T15:00:50+00:00

    All that I know is that we have an open ticket with Microsoft (our company). Microsoft can reproduce the issue in house but they don't have a solution yet. They recommend anyone with an Intel Mac, use the browser version of Teams. It seems most if not all Intel Macs are out of warranty so maybe they are just banking on people upgrading their hardware (I kid, but maybe there is some truth to this).

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  3. Anonymous
    2023-02-08T13:38:18+00:00

    I have same problem on a MacbookAir and have found a work-around:

    1. Quit Teams
    2. (Install and) Open Chrome
    3. Go to https://teams.microsoft.com/

    The video is great, and, oddly, running teams inside Chrome is, much faster than the teams-app. It takes only seconds to start a teams-call, and it doesn't flatten the battery as quickly.

    Maybe it is all written in Javascript and the teams-app has a rather poor interpreter javascript implementation...

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  4. Anonymous
    2023-02-14T08:47:27+00:00

    Teams app is updated on 13 Feb, version 1.6.00.1159.

    It almost looks like the video choppiness is worse.

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  5. Anonymous
    2023-02-14T15:45:42+00:00

    This has been my experience too. In fact, about every build since last fall has made the issue worse.

    Out of desperation, I even tried installing Exploration Builds with the hope that MS would begin tracking toward some sort of improvement.

    Alas, I've moved to running Teams in Edge. Definitely not an ideal experience, but at least the video is not headache-inducing.

    I wish MS would get this figured out.

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