Teams on Mac video is instantly choppy

Anonymous
2022-12-12T20:38:53+00:00

I'm getting extremely jittery video despite a good connection. It looks like every few frames, a single frame from a second ago is displayed, causing both my video and other participants videos to just jitter in a really distracting way. It can't be my connection because I have a good ping & good connection, and its happening to my video as well.

Mac OS 12.6 21G115
Teams version 1.5.00.33356
MacBook Pro

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-02-07T01:00:31+00:00

    Same thing here. It is very distracting so much so I can't use the mac app anymore. Additionally the audio is glitchy with many very short dropouts that are harsh on the ear. Web interface is unaffected (Chrome) so I'll be using that for now.

    Teams version 1.6.00.364

    macOS Monterey - 12.6.1

    MacBook Pro 16-inch, 2019

    2.6 GHz 6-Core Intel Core i7

    32GB RAM

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  2. Anonymous
    2023-02-07T05:27:43+00:00

    Adding in my voice - this is happening to me also.

    JVC camcorder -> ATEM Mini Pro ISO -> USB-C to MacBook Pro 13" (2018, Four Thunderbolt Ports).

    I cleared the Teams cache - issue persisted.

    I uninstalled the entire Office suite and reinstalled - issue persisted.

    I wiped the MacBook OSX install clean, reinstalled Ventura, reinstalled and updated Teams - issue persisted.

    I wiped the MacBook OSX install clean, reinstalled Monterey, reinstalled and updated Teams - issue persisted.

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  3. Anonymous
    2023-02-07T13:09:45+00:00

    Is there anyone at Microsoft reading this?

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  4. Anonymous
    2023-02-07T13:31:28+00:00

    Is there anyone at Microsoft reading this?

    I doubt it. These forums seem to exist purely as a one-way thing. It's quite odd. The best you'll usually get is another user who can help, but as this stems from something much deeper I guess there's nothing else we can do.

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  5. Anonymous
    2023-02-07T13:39:14+00:00

    I thought there might be some kind of alarm going off if a posts reaches X-posts but I might be wrong 😑

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