Teams on Mac video is instantly choppy

Anonymous
2022-12-12T20:38:53+00:00

I'm getting extremely jittery video despite a good connection. It looks like every few frames, a single frame from a second ago is displayed, causing both my video and other participants videos to just jitter in a really distracting way. It can't be my connection because I have a good ping & good connection, and its happening to my video as well.

Mac OS 12.6 21G115
Teams version 1.5.00.33356
MacBook Pro

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-01-10T22:47:43+00:00

    This has been impacting my team as well. I'm the sole Mac user; all others are on Windows. We observe this problem both with our desktop clients and on the web browser client. We all began experiencing it in December.

    This is not a client issue. It's clear that something involving video compression/caching has changed at the server and/or network level.

    It's giving me a headache.

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  2. Anonymous
    2023-01-12T02:55:47+00:00

    Same issue here. Why won’t Microsoft address this?

    2019 MacBook Pro

    2.9 GHz 6-Core Intel Core i9

    Radeon Pro 560X 4 GB

    Intel UHD Graphics 630 1536 MB

    32 GB 2400 MHz DDR4

    macOS Ventura Version 13.1 (22C65)

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  3. Anonymous
    2023-01-12T09:56:18+00:00

    Same issue here...

    MacBook Pro, 2.2Ghz Icore, Ventura 13.1, Teams Version 1.5.00.33356, inbuilt webcam

    Choppy video (mine & theirs)... simply unusable and after 5 minutes nausea sets in. Have had to go to a old windows laptop until solved :-(

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  5. Anonymous
    2023-01-12T17:04:27+00:00

    You can use the web version by going to teams.microsoft.com. It is not choppy in the web version.

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