Teams on Mac video is instantly choppy

Hi Bebop17,

Sorry to hear about this issue. You may try clearing the Teams cache using the following instructions for your device and see if there's any difference.

1. If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
2. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
3. Enter the following command, and then press Return:

rm -r ~/Library/Application\ Support/Microsoft/Teams

4. Restart Teams.

https://docs.microsoft.com/en-us/microsoftteams...

Alternatively, you may sign into the web app, https://teams.microsoft.com/ using Chrome or Edge browser to see if the issue persists.

And may I ask, are you using an external camera?

Best regards,

I followed your instructions but the issue persists. The issue occurs with my external camera, my built-in camera, and my video turned off (since it also happens to my coworkers' video as well.)

Also, my coworkers said I look fine on their end.

I can't use the web app from Edge on a Mac. But the Chrome version does not appear to have this choppy frame rate. It seems like it is a video bug for the Mac app only.

Thank you for the reply. Other users who have faced the same issue on MacOS were able to fix it by using the steps described below.

It suggests opening another video app during a meeting and have it request a feed.

"For example:

• Open Zoom and go to Video Settings (where it gives you a preview), this will update the feed format

• Open FaceTime (and request the appropriate video source if needed), this will update the feed format"

"When in Teams, if you go "off video" and come back "on video", the moment you "go visible" it will make the "most recent" video request, instantly lowering the feed quality in all the apps using the same source (until you re-request the feed in one of the other apps)."

https://answers.microsoft.com/en-us/msteams/for...

You can find this resolution from MGardner2's at:

https://answers.microsoft.com/en-us/msteams/for...

Regards,

In this case, it isn't a low or delayed frame rate, but rather the video keeps jumping back a few frames for a split second, creating a jarring effect.

I made a video of the issue, in case anyone is curious to see. This happens in the app but not the web app.
https://youtu.be/t0685RXnT7A

Hello, Bebop17,

Thank you for sending a video. Let's ask other advisors and fellow Teams users for input. They will be able to respond to this thread and provide other suggestions to resolve the issue.

Your patience will be highly appreciated.

Regards,