Teams on Mac video is instantly choppy

Anonymous
2022-12-12T20:38:53+00:00

I'm getting extremely jittery video despite a good connection. It looks like every few frames, a single frame from a second ago is displayed, causing both my video and other participants videos to just jitter in a really distracting way. It can't be my connection because I have a good ping & good connection, and its happening to my video as well.

Mac OS 12.6 21G115
Teams version 1.5.00.33356
MacBook Pro

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-02-01T15:15:57+00:00

    Is it just me who's noticed that Microsoft have stopped asking for feedback on Video quality after every (most) calls now?

    Coincidence?

    I've not been asked once since this issue began... it's almost like they know, and don't want to skew their KPI's whilst they solve the bug.
    Just wish they would acknowledge here (or somewhere) that they are actually fixing it.
    Owning the problem is a large step towards customer trust.
    Denying or pretending there is no problem, whilst actually quietly fixing it, is VERY bad for comms and brand trust.

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  2. Anonymous
    2023-01-31T10:30:05+00:00

    1.6.00.364 has just been released and the problem still persists for me.

    I have to reinstall 1.5.00.28567 every single day and every single day it updates it back despite having auto updates disabled.

    Same here, jan 30 release doesnt resolve the issue.

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  3. Anonymous
    2023-01-30T10:00:45+00:00

    1.6.00.364 has just been released and the problem still persists for me.

    I have to reinstall 1.5.00.28567 every single day and every single day it updates it back despite having auto updates disabled.

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  4. Anonymous
    2023-01-25T17:19:23+00:00

    I have heard nothing, and of course they make it impossible to reach a human. Microsoft has gotten so much better over recent years, but it's persistent issues like this that MS refuses to acknowledge or address that gives you flashbacks of the old MS. I have found the best remedy to uninstall Teams and use Zoom and Webex. No issues with those...

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  5. Anonymous
    2023-01-25T17:11:03+00:00

    Any update on this by any chance?
    Do we know that Microsoft is genuinely acknowledging and attempting to fix this issue?

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