Teams on Mac video is instantly choppy

Anonymous
2022-12-12T20:38:53+00:00

I'm getting extremely jittery video despite a good connection. It looks like every few frames, a single frame from a second ago is displayed, causing both my video and other participants videos to just jitter in a really distracting way. It can't be my connection because I have a good ping & good connection, and its happening to my video as well.

Mac OS 12.6 21G115
Teams version 1.5.00.33356
MacBook Pro

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-02-07T05:27:43+00:00

    Adding in my voice - this is happening to me also.

    JVC camcorder -> ATEM Mini Pro ISO -> USB-C to MacBook Pro 13" (2018, Four Thunderbolt Ports).

    I cleared the Teams cache - issue persisted.

    I uninstalled the entire Office suite and reinstalled - issue persisted.

    I wiped the MacBook OSX install clean, reinstalled Ventura, reinstalled and updated Teams - issue persisted.

    I wiped the MacBook OSX install clean, reinstalled Monterey, reinstalled and updated Teams - issue persisted.

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  2. Anonymous
    2023-02-07T01:00:31+00:00

    Same thing here. It is very distracting so much so I can't use the mac app anymore. Additionally the audio is glitchy with many very short dropouts that are harsh on the ear. Web interface is unaffected (Chrome) so I'll be using that for now.

    Teams version 1.6.00.364

    macOS Monterey - 12.6.1

    MacBook Pro 16-inch, 2019

    2.6 GHz 6-Core Intel Core i7

    32GB RAM

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  3. Anonymous
    2023-02-06T22:10:12+00:00

    Same problem for me. 2020 MacBook Air, 1.1 GHz i5 with 8 GB Ram

    It's beginning to affect my job... .

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  4. Anonymous
    2023-02-06T18:03:09+00:00

    I have been having the same problem in the same timeframe. The problem is only with Teams video. It happens with all video rendered by Teams, including video from my own camera (whichever one I use), video of my teammates, and shared-screen video. It jumps exactly as described, and it does it a lot. It's very annoying. My teammates report that my video looks fine to them. Only Teams video has this problem; other apps with video work fine.

    I'm on a Macbook Pro, 16-inch, 2019, 2.6 GHz 6-Core Intel Core i7, AMD Radeon Pro 5300M 4 GB, Intel UHD Graphics 630 1536 MB.

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  5. Anonymous
    2023-02-03T17:38:15+00:00

    I'm having the same issue and have put up with it for a month. I'm starting to get headaches from this video problem.

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    2 people found this answer helpful.
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