Teams on Mac video is instantly choppy

Anonymous
2022-12-12T20:38:53+00:00

I'm getting extremely jittery video despite a good connection. It looks like every few frames, a single frame from a second ago is displayed, causing both my video and other participants videos to just jitter in a really distracting way. It can't be my connection because I have a good ping & good connection, and its happening to my video as well.

Mac OS 12.6 21G115
Teams version 1.5.00.33356
MacBook Pro

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-12-13T00:06:13+00:00

    I followed your instructions but the issue persists. The issue occurs with my external camera, my built-in camera, and my video turned off (since it also happens to my coworkers' video as well.)

    Also, my coworkers said I look fine on their end.

    I can't use the web app from Edge on a Mac. But the Chrome version does not appear to have this choppy frame rate. It seems like it is a video bug for the Mac app only.

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  2. Didi 15,515 Reputation points Independent Advisor
    2022-12-12T21:32:32+00:00

    Hi Bebop17,

    Sorry to hear about this issue. You may try clearing the Teams cache using the following instructions for your device and see if there's any difference.

    1. If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
    2. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
    3. Enter the following command, and then press Return:

    rm -r ~/Library/Application\ Support/Microsoft/Teams

    1. Restart Teams.

    https://docs.microsoft.com/en-us/microsoftteams...

    Alternatively, you may sign into the web app, https://teams.microsoft.com/ using Chrome or Edge browser to see if the issue persists.

    And may I ask, are you using an external camera?

    Best regards,

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