Teams on Mac video is instantly choppy

Anonymous
2022-12-12T20:38:53+00:00

I'm getting extremely jittery video despite a good connection. It looks like every few frames, a single frame from a second ago is displayed, causing both my video and other participants videos to just jitter in a really distracting way. It can't be my connection because I have a good ping & good connection, and its happening to my video as well.

Mac OS 12.6 21G115
Teams version 1.5.00.33356
MacBook Pro

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-12-14T10:25:16+00:00

    Just for the record, myself and other colleges that are using Team on Mac OS are also experiencing this exact problem as described and demonstrated by @Bebop17.

    It appears to be an issue with the rendering of any video feed being presented in Teams. This issue seems to have manifested itself since the 12th of December 2022.

    The issue does not appear when using the Teams web app on the same machine.

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  2. Anonymous
    2022-12-14T06:21:48+00:00

    Hi, I am Aldrin, Independent Advisor here to work with you on this issue.

    Have you tried to check your laptop's video card if it's faulty?

    You can tell it's faulty if somehow you watch videos and it's doing the same thing.

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  3. Didi 15,515 Reputation points Independent Advisor
    2022-12-13T19:51:51+00:00

    Hello, Bebop17,

    Thank you for sending a video. Let's ask other advisors and fellow Teams users for input. They will be able to respond to this thread and provide other suggestions to resolve the issue.

    Your patience will be highly appreciated.

    Regards,

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  4. Anonymous
    2022-12-13T15:33:12+00:00

    In this case, it isn't a low or delayed frame rate, but rather the video keeps jumping back a few frames for a split second, creating a jarring effect.

    I made a video of the issue, in case anyone is curious to see. This happens in the app but not the web app.
    https://youtu.be/t0685RXnT7A

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  5. Didi 15,515 Reputation points Independent Advisor
    2022-12-13T00:21:12+00:00

    Thank you for the reply. Other users who have faced the same issue on MacOS were able to fix it by using the steps described below.

    It suggests opening another video app during a meeting and have it request a feed.

    "For example:

    • Open Zoom and go to Video Settings (where it gives you a preview), this will update the feed format

    • Open FaceTime (and request the appropriate video source if needed), this will update the feed format"

    "When in Teams, if you go "off video" and come back "on video", the moment you "go visible" it will make the "most recent" video request, instantly lowering the feed quality in all the apps using the same source (until you re-request the feed in one of the other apps)."

    https://answers.microsoft.com/en-us/msteams/for...

    You can find this resolution from MGardner2's at:

    https://answers.microsoft.com/en-us/msteams/for...

    Regards,

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