Teams on Mac video is instantly choppy

Anonymous
2022-12-12T20:38:53+00:00

I'm getting extremely jittery video despite a good connection. It looks like every few frames, a single frame from a second ago is displayed, causing both my video and other participants videos to just jitter in a really distracting way. It can't be my connection because I have a good ping & good connection, and its happening to my video as well.

Mac OS 12.6 21G115
Teams version 1.5.00.33356
MacBook Pro

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-12-19T15:16:19+00:00

    Exactly the same issue with 1.5.00.33356 on an Intel MacBook Pro, reinstalling 1.5.00.31156 fixed the issue.

    You tube posted above is same symptoms.

    Trying all the usual: reinstall, cache clear etc. didnt work.

    MacOS version also made no difference (12.6 and 13.1).

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  2. Anonymous
    2022-12-16T06:45:20+00:00

    Thanks for the response Bebop, I suggest you try to reinstall teams on desktop since it's only happening there.

    First option

    Second option

    • Uninstall teams.
    • Go to this folder: %appdata%\Microsoft

    - Delete the Teams folder

    • Reinstall Teams

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  3. Anonymous
    2022-12-15T19:02:18+00:00

    I am also seeing these same issues on my MacBook Pro (15-inch, 2018). I'm not seeing any issues with other video conferencing tools (I've used both Google Meet and Zoom), so I'm fairly confident that this is not a hardware or internet issue. I distinctly noticed the degradation in video quality last week, which is right around the time my teams updated to the latest version 1.5.00.33356 (my teams indicates that it was last updated on 12/7/22). It therefore seems highly likely that the latest version of the Microsoft Teams app for Mac introduced this issue.

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  4. Anonymous
    2022-12-14T16:08:42+00:00

    I am also experiencing this issue as described by @Bebop17 from 14th December, which is when the app updated to version 1.5.00.33356.

    It appears to be a bug with the new version 1.5.00.33356

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  5. Anonymous
    2022-12-14T16:04:36+00:00

    It isn't that. No other videos have issues, including the teams Webapp on Chrome. Just the teams application.

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