Teams on Mac video is instantly choppy

Anonymous
2022-12-12T20:38:53+00:00

I'm getting extremely jittery video despite a good connection. It looks like every few frames, a single frame from a second ago is displayed, causing both my video and other participants videos to just jitter in a really distracting way. It can't be my connection because I have a good ping & good connection, and its happening to my video as well.

Mac OS 12.6 21G115
Teams version 1.5.00.33356
MacBook Pro

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-01-12T02:55:47+00:00

    Same issue here. Why won’t Microsoft address this?

    2019 MacBook Pro

    2.9 GHz 6-Core Intel Core i9

    Radeon Pro 560X 4 GB

    Intel UHD Graphics 630 1536 MB

    32 GB 2400 MHz DDR4

    macOS Ventura Version 13.1 (22C65)

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  2. Anonymous
    2023-01-10T22:47:43+00:00

    This has been impacting my team as well. I'm the sole Mac user; all others are on Windows. We observe this problem both with our desktop clients and on the web browser client. We all began experiencing it in December.

    This is not a client issue. It's clear that something involving video compression/caching has changed at the server and/or network level.

    It's giving me a headache.

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  3. Anonymous
    2023-01-10T19:45:08+00:00

    Same issue here.

    MacOS client app only

    Mac Pro and MacBook Pro. Internal and external cameras.

    MacOS 12

    Cache cleared. Reinstalled. Tried everything.

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  4. Anonymous
    2023-01-10T18:38:56+00:00

    Yes please. It would be most helpful if we could revert one version until this is resolved.

    Anyone know how to get the previous version from Microsoft? 1.5.00.31156

    I used a download from this link: https://microsoft-teams-for-mac.en.uptodown.com/mac/versions and had one glorious jitter-free video call on 1.5.00.28567 (apparently two version back) before it auto-upgraded. I believe it is safe because it appeared properly signed (from Mac's perspective) and did not give an error or require a workaround when installing.

    Unfortunately, I have found no way of pinning a specific version (without disconnecting internet? ha!), so you only get several hours before an auto upgrade happens. Boo on Microsoft for not giving its customers a way to prevent auto upgrade.

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  5. Anonymous
    2023-01-10T18:19:03+00:00

    Yes please. It would be most helpful if we could revert one version until this is resolved.

    Anyone know how to get the previous version from Microsoft? 1.5.00.31156

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