Teams on Mac video is instantly choppy

Anonymous
2022-12-12T20:38:53+00:00

I'm getting extremely jittery video despite a good connection. It looks like every few frames, a single frame from a second ago is displayed, causing both my video and other participants videos to just jitter in a really distracting way. It can't be my connection because I have a good ping & good connection, and its happening to my video as well.

Mac OS 12.6 21G115
Teams version 1.5.00.33356
MacBook Pro

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-01-14T14:39:28+00:00

    This has been happening to me as well since mid-Dec on my MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports) running macOS Monterey 12.6. Teams version is 1.5.00.33356. Yes I have an external USB camera (logitec) and the jitter / phantom re-appearing key frame issue happens on the second monitor.

    This makes Teams for videoconferencing unusable and I hope it gets fixed very soon. Videoconferencing in-browser does solve the video glitching however even that has become completely unstable for some reason and I get bounced out of meetings after a few minutes. I've had to convert meetings over to Google Hangouts or Zoom as a result, and seeing how those all work perfectly fine (as did Teams prior to mid-Dec) leads me to believe that this is a 100% Teams issue.

    I could be totally wrong, but this does look like a key/i frame (delayed) retransmission issue. I don't see any pixelation so delta frames are working as they should but it's like the next time an i-frame should be displayed on a second monitor, Teams is picking one out of the buffer that is the previous one and not the current. Another thing to note is that this is only affecting the display of all videos and my camera feed, but to all other participants my video seems normal.

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  2. Anonymous
    2023-01-13T23:02:55+00:00

    Same issue here as well, and it is now impacting our day to day business. We had a call with a Microsoft engineer, and we were able to determine that Mac call quality issues began on 12/20, and have been rising ever since. Roughly 7% of all calls involving Macs are now having poor call quality, to the point where the meetings/calls are unmanageable.

    Can someone from Microsoft please dig deeper on this?

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  3. Anonymous
    2023-01-13T18:03:25+00:00

    This is happening to me now as well, and it's DRIVING ME INSANE!! I don't know if it was right after I upgraded to Mac OS Ventura 13.1 or not, but I did recently update.

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  4. Anonymous
    2023-01-13T15:23:06+00:00

    I have the same issue on my Mac (OS 12.6) running teams Mac version app (v 1.5.00.33356). I have not seem my own feed out but the video feed coming in on Teams calls from others on the call has this same effect, usually more jittery than the example provided above by @Bebop17.

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  5. Anonymous
    2023-01-12T19:21:12+00:00

    Same issue as everyone else on this thread. It would be nice if it gets resolved. I'll use the web app for now but please pull this one off the backlog and remediate it.

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