Teams on Mac video is instantly choppy

Anonymous
2022-12-12T20:38:53+00:00

I'm getting extremely jittery video despite a good connection. It looks like every few frames, a single frame from a second ago is displayed, causing both my video and other participants videos to just jitter in a really distracting way. It can't be my connection because I have a good ping & good connection, and its happening to my video as well.

Mac OS 12.6 21G115
Teams version 1.5.00.33356
MacBook Pro

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-02-01T20:35:15+00:00

    C'mon. Is there anyone at Microsoft reading this?!

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  2. Anonymous
    2023-02-01T15:15:57+00:00

    Is it just me who's noticed that Microsoft have stopped asking for feedback on Video quality after every (most) calls now?

    Coincidence?

    I've not been asked once since this issue began... it's almost like they know, and don't want to skew their KPI's whilst they solve the bug.
    Just wish they would acknowledge here (or somewhere) that they are actually fixing it.
    Owning the problem is a large step towards customer trust.
    Denying or pretending there is no problem, whilst actually quietly fixing it, is VERY bad for comms and brand trust.

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  3. Anonymous
    2023-01-31T10:30:05+00:00

    1.6.00.364 has just been released and the problem still persists for me.

    I have to reinstall 1.5.00.28567 every single day and every single day it updates it back despite having auto updates disabled.

    Same here, jan 30 release doesnt resolve the issue.

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  4. Anonymous
    2023-01-25T13:07:00+00:00

    same issue here :(

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  5. Anonymous
    2023-01-24T15:05:07+00:00

    Just piling on. I have the exact same issue.

    MacBook Pro 2019 i5, MacOS 13.1

    Teams Version 1.5.00.33356. It was last updated on 2022-12-13; which is when the issues started.

    Frustrating.

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