Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-02-02T14:44:38+00:00

    Paul,

    I purchased my Pros recently and have been using them with Teams on my desktop and laptop PC.  All of the sudden in the last week they have stopped working.  Do you have any issues since any updates in Teams or Apple Airpod updates?

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  2. Anonymous
    2021-02-02T14:42:31+00:00

    At this time there is no workaround. Our engineers are working with Apple developers to find fixes for these issues. I understand this inconvenince totally, please wait for the updates in the future.

    Sincerely,

    Shawn

    My actually worked great for a while.  My Airpod Pros.  All of the sudden either after a Teams update or my Airpod update, they no longer work.  I'm very disappointed.  That is one of the main reasons I spent $250 on them.  Anyway, I am replaying to a year old post.  Any updates?

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  3. Anonymous
    2021-02-02T10:57:11+00:00

    I use them all the time without issues. There are currently 27 pages of discussion to this question and I unfortunately don't have the time to read all of that, so I post what I do here so that you can see it in case it helps. If this is a complete duplication to what someone else posted, I apologize in advance for that.

    What I do:

    1. Connect my airpods pro to my macbook pro.
    2. Use the audio pulldown on the top menu and pick the airpods pro

    1. Test to see that I can hear video (I just listen to a youtube video). Also good to test an apple product like facetime if you can
    2. In MS Teams, select the three dots and then device settings

    5.Select airpods pro from the drop downs

    I've been using this for many months now without issues. I hope this helps.

    Paul

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  4. Anonymous
    2021-01-25T13:41:34+00:00

    Hi Shawn,

    The webpage you link to doesn't specify teams compatibility, only Skype and Lync...

    https://docs.microsoft.com/en-us/skypeforbusiness/certification/devices-usb-devices?toc=/MicrosoftTeams/toc.json&bc=/microsoftteams/breadcrumb/toc.json 

    I need to buy Bluetooth earbuds for my iphone and have no way of knowing which will work... it feels just like 1999...

    Best regards,

    Alfonso Tapia.

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  5. Anonymous
    2021-01-22T08:55:00+00:00

    Hi jeff,

    Yes i'm Dutch.

    in answer to your question; AirPods are paired and connected. But still I loose sound. Looks like I do not loose connection.

    Gtz Henk

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