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Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings. I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service. I run Teams on my Macbook Pro laptop.
Unfortunately, I can't get the Airpods working with Teams. People in the meeting can hear me perfectly, but I can't hear them. I'd appreciate it if somebody could offer some advice on how to get this configured.
Thanks.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Add me to the frustrated list of Teams users as well! This is unacceptable. A fix needs to happen soon.
@maisybear
I had the same issue initially. I removed the device and restarted my laptop. Then went through the pairing steps again. That worked to fix my issue. I would work through those steps a couple of times if the first re-pairing does not work.
I hope that helps!
I'm anxious to know how the S380 responded. I see mixed reviews if the S370 will actually work or not. Anybody got an update ?
Hi BWinBn
Just bought the Jabra 370 MS Bluetooth adapter for around €45 and installed the software from Jabra. I can confirm that it works perfectly with my Apple Airpods Pro. Very happy to finally have a solution. The software is switching automatically between the stereo music and the microphone mode. I listen to music with perfect quality and can have Microsoft Teams calls in between. Always using my AirPods Pro. Very cool :)
Glad it works for you! Yay thank you Microsoft :) not!
Hi BWinBn
Just bought the Jabra 370 MS Bluetooth adapter for around €45 and installed the software from Jabra. I can confirm that it works perfectly with my Apple Airpods Pro. Very happy to finally have a solution. The software is switching automatically between the stereo music and the microphone mode. I listen to music with perfect quality and can have Microsoft Teams calls in between. Always using my AirPods Pro. Very cool :)
Strange. I also but the MS370 as the possible solution. My Apple Airpods are sometimes recognized by the 370MS but mostly the didn’t. A have some discussion with Jabra over the mail but conclusion from Jabra ‘we do not support Apple Airpods’.
The reddit link https://www.reddit.com/r/airpods/comments/f7jpj7/using\_your\_airpods\_with\_their\_microphones\_on/ did say the new S380 is more compatible so I do not know. Jabra probably didn't want to deal with us apple ppl. I do not have my S380 yet will test it and reply here when I get it June 18 :( at the mean time it Team seems to work with any other headset like cheap bose :).
bwin.