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Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings. I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service. I run Teams on my Macbook Pro laptop.
Unfortunately, I can't get the Airpods working with Teams. People in the meeting can hear me perfectly, but I can't hear them. I'd appreciate it if somebody could offer some advice on how to get this configured.
Thanks.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
At this time there is no workaround. Our engineers are working with Apple developers to find fixes for these issues. I understand this inconvenince totally, please wait for the updates in the future.
Sincerely,
Shawn
Sounds like a corporate standoff to me. Just make the things work!
Just trying to add to the chorus of disappointment here folks. Purchased Air Pod Pro's yesterday to allow for a better Teams experience and could not understand why they were not being recognized in my audio settings. I see from this message board that I wasn't alone. Microsoft, this is insane! You have to accommodate this comparability issue.
Please figure out how to integrate AirPods with Teams. I love using Teams, but this is going to force me to use other video conferencing software in lieu of buying other earpods. This is a no brainer for Microsoft.
+1 Vote I am in the same situation
Currently, Apple AirPods and AirPods Pro are not in the official supported USB audio and video devices list. They are not fully supported SFB and Teams. The cause for this incompatibility may come from the manufacture, we suggest you use devices in the list for fully support.
Shawn
I was using my Airpods with TEAMS on my 2019 MacBook Air. Then it stopped but I found a work around -- connect AirPods, play music, pause music, make a TEAMS video/audio call. It was a hassle but it worked, BUT that stopped a couple of days ago - its almost like TEAMS has prohibited Airpods from working. Thank you for working on this issue.