Teams is not opening on macbook

Anonymous
2020-02-04T16:55:17+00:00

Hello,

I have a user that uses a MacBook pro with Catalina on it. Recently teams have not been wanting to work on this user's computer. There were times where it was opened, but then froze and bogged down the performance of the MacBook. Sometimes it wouldn't open when the user would log into their computer for the day. It would just bounce and never open or give out an error. 

We have uninstalled and reinstalled the program to his computer but now it just bounces like it is opening but then never does open. I have looked at other solutions like deleting the ~/Library/Caches/com.microsoft.teams  and teams folder but again the same issue. 

This MacBook is about 1 month old and has the current update and the rest of the Microsoft office programs work fine on there. The user is currently using the web version of the teams to get by for now.  Wondering if there is anything we can try to get this working again. 
Thank you

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Anonymous
2021-02-15T16:59:15+00:00

Ok guys I am running Big Sur. What I had to do was as follow

  1. Open up you calendar and find a teams meeting.
  2. Once you click on the meeting like your going to join. It will pop up a message asking if you want to use the desktop app.
  3. It will then ask you to login and once you do that it works.

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  1. Anonymous
    2020-06-02T05:24:01+00:00

    I've tried all the changes too, it just won't load.

    I got mine to work by restarting the system before reinstalling the latest version of teams.

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  2. Anonymous
    2020-06-01T19:15:53+00:00

    I've tried all the changes too, it just won't load.

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  3. Anonymous
    2020-06-01T06:04:39+00:00

    I have the same issue, I tried following

    1. Deleted both folders from ~/Library/Application Support/Microsoft and ~/Library/Caches/com.microsoft.teams
    2. Move Microsoft Teams from Applications to Trash
    3. Reinstall the Teams

    Still having the same issue. 

    Icon exists in TrayApp and says "Application Not Responding"

    Any help will be much appreciated.

    I followed the same steps as above but i am still facing the same issues. My OS and Teams are all up to date.

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  4. Anonymous
    2020-05-21T06:11:32+00:00

    Me too - updated but won't open on Chrome or Safari as dowmloader...deleted 2 times...no go...

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