Teams is not opening on macbook

Anonymous
2020-02-04T16:55:17+00:00

Hello,

I have a user that uses a MacBook pro with Catalina on it. Recently teams have not been wanting to work on this user's computer. There were times where it was opened, but then froze and bogged down the performance of the MacBook. Sometimes it wouldn't open when the user would log into their computer for the day. It would just bounce and never open or give out an error. 

We have uninstalled and reinstalled the program to his computer but now it just bounces like it is opening but then never does open. I have looked at other solutions like deleting the ~/Library/Caches/com.microsoft.teams  and teams folder but again the same issue. 

This MacBook is about 1 month old and has the current update and the rest of the Microsoft office programs work fine on there. The user is currently using the web version of the teams to get by for now.  Wondering if there is anything we can try to get this working again. 
Thank you

* Moved from Microsoft365/Mac

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Anonymous
2021-02-15T16:59:15+00:00

Ok guys I am running Big Sur. What I had to do was as follow

  1. Open up you calendar and find a teams meeting.
  2. Once you click on the meeting like your going to join. It will pop up a message asking if you want to use the desktop app.
  3. It will then ask you to login and once you do that it works.

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  1. Anonymous
    2021-02-26T09:54:41+00:00

    Ok guys I am running Big Sur. What I had to do was as follow

    1. Open up you calendar and find a teams meeting.
    2. Once you click on the meeting like your going to join. It will pop up a message asking if you want to use the desktop app.
    3. It will then ask you to login and once you do that it works.

    This worked great on Mac OS Big Sur 11.2.1. Thank you.

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  2. Anonymous
    2021-02-15T20:16:45+00:00

    Thanks for the answer Nathan but Microsoft, how is this the accepted answer?

    If I were to release software to my clients that required this kind of action when it's started I would be out of customers and out of business quickly.

    Fix your software.

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  3. Anonymous
    2021-02-03T02:21:43+00:00

    This is the only thing that fixed my issue logging in.   I noticed it was completed different download file then what is on Microsoft.com.   

    You must go an invite and where it ask you which way you want to join web or launch desk top app.  Choose desk top and it will have you sign in again.  

    Thank you for the help!!!  I have been on with Apple and Microsoft and neither could help me.   Even had to send my 2021 Big Sur back and get one with Catalina.

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  4. Anonymous
    2020-02-06T22:51:24+00:00

    Hi ETJR,

    If you need any other information or help, kindly feel free to contact us.

    Regards,

    Darpan

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