Teams error CAA70007

Anonymous
2020-06-04T13:50:37+00:00

Hi,

One of our users keep getting an error message when opening teams, this is only happening to a single users, on their machine, unfortunately I am not able to check if it would work on other machine or if other users can work on their machine due to working from home. Basically it opens, asks them to login, when they login it doesn't ask for password it just goes straight to the error, and we can't get further, they are able to login to teams.microsoft.com, but the app wont work, I have tried the following steps:

Reinstalled the app

Rebooted the machine

Uninstalled the app, cleared the cache and then reinstalled the app

Closed the app and cleared the cache and then reopened the app

Removed the teams license from o365 admin portal, then re-added the teams license

is there anything else I can do to try to resolve this issue? 

Kind Regards,

Brendan

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  1. Anonymous
    2020-12-11T13:27:10+00:00

    I fixed the issue by closing Teams and renaming (or deleting if you are bold) the following folder:

    %localAppdata%\Microsoft\IdentityCache

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  2. Anonymous
    2020-12-15T10:03:59+00:00

    For me it was a misconfiguration of the router of the home's optic fiber.

    With malformed URLs the DNS server into the router redirects to a page of the router's interface.

    After checking the configuration of the whole internet connection, Teams started to work.

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  3. Anonymous
    2021-01-05T14:27:41+00:00

    Thank,

    it is work for me

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  4. Anonymous
    2021-01-05T23:26:07+00:00

    HELLO 

    i have a same problme  error caa70007 for  window 7 , i need to use my team for training online and i cant SOS please

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  5. Anonymous
    2021-01-18T03:24:51+00:00

    Can someone help? I have the same error code

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