MS Teams and network drops

Anonymous
2020-10-28T16:52:50+00:00

So I keep having an issue where people are losing network connection while on teams meeting while using a dock. We have Lenovo USB-C docks, but when you are connected to a teams meeting with a network cable plugged into the dock. It drops the meeting, it could be 5 mins into the meeting, 20 mins into the meeting. I cannot find a connection to the length of time it gives you online before you drop. 

It only happens to you if you have a USB-C Lenovo Dock, plugged into a Lenovo laptop, with a network cable plugged into it. If you pulled the cable and work off wifi it NEVER has a problem. 

I have done dock driver updates, dock firmware update. 

Any ideas? has anyone else had this problem?

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-02-04T15:31:35+00:00

    Did anyone else download the dock driver updates from Lenovo that they just put out on 1/25/21?  I have 8 users at my company, all with same USB-C dock, all having same issues.  I'm going to try it on one user and see if this fixes their Teams issue.

    Yes. I downloaded new USB-C Lenovo drivers, and having using for a week without the issue of Teams dropping while using Video.

    I only use video with Teams a few times a week so the test is not extensive.

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  2. Anonymous
    2021-02-04T15:24:10+00:00

    Did anyone else download the dock driver updates from Lenovo that they just put out on 1/25/21?  I have 8 users at my company, all with same USB-C dock, all having same issues.  I'm going to try it on one user and see if this fixes their Teams issue.

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  3. Anonymous
    2021-02-02T16:20:32+00:00

    I can tell you this did not fix the issue, we deployed this to users having the issue and it is still broke.

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  4. Anonymous
    2021-01-27T12:53:56+00:00

    we have the problem on some docks. Without everything runs fine, but that's not why we bought them ;)

    Has anyone ever talked more intensively with support about the problem ?

    This can not be so complicated ....

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  5. Anonymous
    2021-01-26T21:38:47+00:00

    Check with Lenovo Vantage (if you’re using Lenovo devices) or try here: https://www.displaylink.com/downloads/windows

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