Show Background effects option has disappeared on teams application, how can I get it back?

Anonymous
2020-04-24T15:11:36+00:00

I had the option to turn on "show background effects" during a MS teams meeting.  It was working great.  Then one day the option is gone and all I can do is turn on blur.  But other users in my company are able to use the feature.  I logged into a Staging tenant to test and the option is there but when I go to  my Companies production tenant it is not available.  But it is for other users.  Microsoft has not rolled out any MS Teams controls around the background so not sure how my setting is missing and others have it.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Change backgrounds

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-05-18T16:51:35+00:00

%appdata% should take you to Roaming.  The full path would be:

C:\Users<userid>\AppData\Roaming\Microsoft\Teams

Was this answer helpful?

20+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2020-05-20T07:13:04+00:00

We could figure out which files are making the feature available again.

You have just to copy:

  • desktop-config.json
  • settings.json
  • storage.json

You can proceed as follows:

  1. Close MS Teams completely
  2. Copy the above listed files from a machine of someone who has the feature working (%Appdata%\Microsoft\Teams or C:\Users<userid>\AppData\Roaming\Microsoft\Teams)
  3. Paste the copied files in your %AppData%\Microsoft\Teams and replace the existing files
  4. Start MS Teams and wait until you got an error message where you can click on "Sign out"
  5. Log-in with your email address

Was this answer helpful?

20+ people found this answer helpful.
0 comments

77 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-09-02T07:44:45+00:00

    If you have not access to a machine where it works, can you tell us how to edit those files?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-02-10T17:40:20+00:00

    go to device manager, disaable your camera, restart your PC.

    Then enable your camera again. start up teams.

    This should work for you now.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-02-10T05:35:03+00:00

    I tried but it was not there

    Was this answer helpful?

    0 comments