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Hi all,
I have an issue with my headphones (WH-1000XM3) when having teams calls probably after the last team update to version 1.5.00.28361 as it was working fine before. The issue is that I cannot use the stereo setting when on call which provides the noise cancellation feature of my headphones. Please note that this feature works fine in all the other applications I am using including youtube, skype etc.
So here are my default settings which won't give me noise cancellation.
If I switch to stereo I only hear my voice. (cannot hear the rest that is in the call)
Managing sound and video settings during Teams meetings and calls for optimal communication
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My headphones are working fine in Teams again. Personally I have not taken any action, so I assume a software update has resolved the problem.
Can you post which version of Windows and Teams are currently installed on your PC?
I'm still having issues on Windows 11 / Teams 1.6.00.4472, but I know they do rolling releases, so you might have a fixed version which isn't available to me yet.
I'm on Teams version 1.6.00.6754 (64 bit version) and as soon as my laptop got upgraded to windows 11, I started having this same issues.
@Microsoft Teams: Kindly assist here.
I've been testing the new work preview/early adopter release that was recently made available and it seemed to be resolved for me there. You might give that a shot and see if it makes a difference for you as well.
Work Preview Version Info
Teams version 23104.900.2020.2949
Client version is 49/23040901300
Additionally, there's a new version on the production channel which I'm having success with. I'm unsure if it relates to my testing of the work preview release or not. If you don't have access to the work preview, it would be a good test as well assuming the rolling production release has reached you.
Production Version Info
Teams Version 1.6.00.9379 (64-bit)
@Devdoot S - it looks like you're at least one version behind this one.
Using this 1.6.00.6754 (64-bit) version - and I have had the same problem.