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Hi all,
I have an issue with my headphones (WH-1000XM3) when having teams calls probably after the last team update to version 1.5.00.28361 as it was working fine before. The issue is that I cannot use the stereo setting when on call which provides the noise cancellation feature of my headphones. Please note that this feature works fine in all the other applications I am using including youtube, skype etc.
So here are my default settings which won't give me noise cancellation.
If I switch to stereo I only hear my voice. (cannot hear the rest that is in the call)
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello
I don't know if anyone is still following this but in my case I think the problem has been fixed ?
Did someone noticed the same ?
yes, the problem has been fixed
Is it fixed? In the bug report I can see that there's official response from Microsoft, but it's locked and I cannot read it:
https://feedbackportal.microsoft.com/feedback/idea/b27348e6-0b51-ed11-a81b-000d3a05a1b3
Do you know the version in which the bug fix is included? Was this something in MS Team at all, or the suggestion for tweaking the Ambient Sound Control in the phones app are relevant: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm3/articles/00224945?
(Asking because for me the bug doesn't appear to be fixed, Teams version is 1.5.00.33362, already tried tweaking the ambient sound settings in the app without success.)
Hello,
I'm glad to see this post because I have exactly the same issue with the same device since last week...it's very annoying.
All was perfectly fine before.
I saw that it's issue still for long time... 4 -5 months, and It's very annoying, because I bought a Headset with Noise cancelling to help me on work, but I cannot use because Teams cannot use them... and worked fine before last..
Regards,
William D. Marinho
The problem was fixed in December but now I have the same issue after updating windows to version 11.