Teams calls with WH-1000XM3

Anonymous
2022-10-20T11:29:39+00:00

Hi all,

I have an issue with my headphones (WH-1000XM3) when having teams calls probably after the last team update to version 1.5.00.28361 as it was working fine before. The issue is that I cannot use the stereo setting when on call which provides the noise cancellation feature of my headphones. Please note that this feature works fine in all the other applications I am using including youtube, skype etc.

So here are my default settings which won't give me noise cancellation.

If I switch to stereo I only hear my voice. (cannot hear the rest that is in the call)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-11-21T07:35:56+00:00

    I noticed this as well and I thought it was something wrong with my headphones... This is getting out of control; it is a domino effect. I cannot believe that an application can cause this chain of issues.

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  2. Anonymous
    2022-11-21T16:24:42+00:00

    Sajjad747 - As you can see from the comments on this post, there are a number of frustrated people over this issue. Has there been any further action taken to resolve this bug?

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  3. Anonymous
    2022-11-22T16:24:55+00:00

    I have had this same exact issue! Temporary solution I have found is to go into device settings in TeamsUI and do a custom setup to change headphones from "WH-1000XM3 Hands-Free AG Audio" to "WH1000-XM3 Stereo" and then change the microphone input to the laptop internal mic. Not ideal at all, but makes it not as bad as the headphone mic being constantly active.

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  4. Anonymous
    2022-11-28T13:30:47+00:00

    I have exactly the same problem with my WH-1000XM3 and Teams. When a call starts ambient noise mode is activated and makes it really hard to focus on the call. It even amplifies many noises around me! My Teams was last updated on 15.11.2022 to version 1.5.00.31168 (64 bit) and I believe this behaviour started after that. I was already thinking of buying new headphones until I found this thread discussing the very same problem. I really hope this get fixed soon!

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  5. Anonymous
    2022-12-09T11:27:53+00:00

    I've been having the exact same issue with my WH-1000XM3's with same Teams version. No issue with Zoom.

    This seems to have fixed it

    • Disconnected headphones from my PC and connected to my phone to enter Sony Headphones App
    • Set Adaptive Sound Control to Off
    • Set Ambient Sound Control to On
    • In Ambient Sound Control, tap Dropdown Menu Button(down arrow) and set the Noise Canceling
    • Disconnect from phone and back to PC

    Something wrong with current version of Teams and the use of Adaptive Sound control which worked fine before the Teams update.

    Source of fix: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm3/articles/00224945

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