Teams calls with WH-1000XM3

Anonymous
2022-10-20T11:29:39+00:00

Hi all,

I have an issue with my headphones (WH-1000XM3) when having teams calls probably after the last team update to version 1.5.00.28361 as it was working fine before. The issue is that I cannot use the stereo setting when on call which provides the noise cancellation feature of my headphones. Please note that this feature works fine in all the other applications I am using including youtube, skype etc.

So here are my default settings which won't give me noise cancellation.

If I switch to stereo I only hear my voice. (cannot hear the rest that is in the call)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-11-08T09:09:59+00:00

    I have exactly the same issue here - it's only for Teams, all the other applications are working fine.

    Please fix this Microsoft! It worked fine before the updates.

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  2. Anonymous
    2022-11-08T15:06:58+00:00

    I'm not saying we won't get an official response here, but it is unlikely. For that reason, I'm trying to work through my IT department to escalate through Microsoft's official support channels. With business/enterprise accounts, Microsoft will only support account administrators.

    If you're able to do the same, I'd recommend it - the squeaky wheel gets the grease.

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  3. Anonymous
    2022-11-15T07:58:44+00:00

    Same for me. Terrible. Fix ASAP or I will stop using Teams.

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  4. Anonymous
    2022-11-15T11:28:40+00:00

    I have also alerted IT department at Volvo Cars. Hope they can push for a quick solution. We are quite many using this headset.

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  5. Anonymous
    2022-11-21T07:19:47+00:00

    Things are getting even worst. Once I exit a call in teams the headphones will remain in the call mode (ambiance sound) and I cannot use youtube for example unless I disconnect the headphones from Bluetooth and connect again. The same applies when I after this want to join another call in teams. I won't hear anything unless I disconnect from Bluetooth and connect again.

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