Teams calls with WH-1000XM3

Anonymous
2022-10-20T11:29:39+00:00

Hi all,

I have an issue with my headphones (WH-1000XM3) when having teams calls probably after the last team update to version 1.5.00.28361 as it was working fine before. The issue is that I cannot use the stereo setting when on call which provides the noise cancellation feature of my headphones. Please note that this feature works fine in all the other applications I am using including youtube, skype etc.

So here are my default settings which won't give me noise cancellation.

If I switch to stereo I only hear my voice. (cannot hear the rest that is in the call)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-10-21T07:44:04+00:00

    I have tried this :

    but it is again updating automatically

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  2. Anonymous
    2022-10-21T08:42:57+00:00

    I see. For now, let's just wait for the other update from MS Teams and check if it works.

    Teams do not offer a method to control updates, in contrast to other Office client programs. The desktop client automatically updates itself. Teams discreetly install updates after silently downloading them, waiting for the computer to be idle, and checking for updates every few hours. For further information, see the link below:

    https://learn.microsoft.com/en-us/microsoftteam...

    I hope this answers your question.

    Warm Regards,

    Sajjad

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  3. Anonymous
    2022-10-24T16:39:06+00:00

    Hello,
    I'm glad to see this post because I have exactly the same issue with the same device since last week...it's very annoying.
    All was perfectly fine before.
    However I check my teams version and it's 1.5.00.21668  (30th August) so I'm wondering why this problem happened last week, but it seems to match with Ioannis's issue too.

    Regards,

    William

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  4. Anonymous
    2022-10-26T20:49:25+00:00

    I am experiencing the same problem with the WH-1000XM3. I've found that I can resolve the issue by deleting the %localappdata%\Microsoft\Teams folder and rebooting the computer. This temporarily reverts me back to version 1.5.00.8070. The headphones/microphone work flawlessly, until the updater runs overnight, and I have to repeat the whole process again.

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  5. Anonymous
    2022-10-28T07:41:50+00:00

    Thank you i'll give it a try...it will be great if MS can fix it ASAP

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